Principal Site Reliability Engineer

Job Description
Join a globally recognized financial organization and advance your profession to new heights by contributing to revolutionary projects. You've discovered the perfect environment to have a major impact.
As a Principal Site Reliability Engineer at JPMorgan Chase within the Consumer & Community Banking division, you will leverage your advanced expertise to identify new opportunities for influencing critical incident management and enhancing the end-to-end software development lifecycle for the firm. Your role will involve managing, designing, and implementing infrastructure components and essential services to boost reliability and ensure operational efficiency within the Card Site Reliability Engineering function. You will be part of a globally distributed team dedicated to maintaining production stability, automation, reliability, and observability. We seek solution-oriented, commercially minded, and customer-focused team members who excel in an agile environment and are eager to contribute to building innovative solutions from the ground up within a diverse and inclusive team.
Job responsibilities

• Identifies and solves problems of high complexity.
• Works with development teams throughout the Software Development Life Cycle to ensure sustainable software releases
• Leads medium to large projects by bringing together the proper perspective, identifying roadblocks, and integrating feedback from team members and subject matter experts at the firm.
• Manages complex business challenges with elegant, efficient solutions, harnessing the power of code and cloud infrastructure to configure, maintain, monitor, and optimize applications, driving continuous improvement and scalability.
• Participates in support responsibilities for coverage of critical applications. Sees problems as opportunities to improve
• Architect and implement observability platforms and tools for proactive detection and continuous improvement.
• Lead the design and development of core observability services, including metrics pipelines and log aggregation.
• Leverage modern technologies such as Open Telemetry and AI/ML for anomaly detection and automated insights.
• Collaborate with engineering and SRE teams to define service-level objectives (SLOs) and error budgets.
• Provide technical leadership and mentorship to engineering teams, ensuring best practices in system design.
• Champion observability as a first-class concern in the software development lifecycle.

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability Engineering concepts and 10+ years applied experience
• Fluent in at least one programming language such as: Python, Java/Spring Boot.
• Experience with cloud-native (AWS) instrumentation and streaming data platforms.
• Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Proficient with container and container orchestration: (ECS, Kubernetes, Docker).
• Experience with troubleshooting common networking technologies and issues.
• Ability to determine how each system relates to each other and build automation to improve reliability.
• Experience with translating research, analysis, and tests into business recommendations.
• Ability to balance and be accountable for the work of multiple architects and designers.
• Understands and leads partnerships across job functions to develop efficient systems.
• Engages team members and expresses complex ideas with appropriate level of detail, while providing constructive feedback.

Preferred qualifications, capabilities, and skills

• Influence technology and policy decisions while fostering commitment and confidence in team members.
• Develop effective solutions and analyze competitive positions by considering market trends.
• Support the introduction of innovative methods and communicate clearly to persuade audiences.
• Demonstrate concern and meet the needs of both internal and external customers.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.