Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job DescriptionWe’re Looking for a Process Improvement Project Manager to join our KYC Continuous Improvement team in Budapest.
As a Process Improvement Project Manager, you will play a pivotal role in discovering, analyzing, and improving our processes within KYC (Know Your Customer) operations domain.
Key responsibilities:
Leading in-depth analyses to identify process inefficiencies, bottlenecks, and areas for improvement.
Developing high-complexity solutions that align with organizational goals.
Conducting root cause analysis to provide actionable insights into operational challenges.
Identifying high-impact improvement opportunities and creating compelling business cases for change.
Applying structured problem-solving methodologies to enhance workflows and reduce inefficiencies.
Managing improvement projects and ensuring smooth adoption of change.
Evaluating the business impact of changes and assessing post-implementation results.
Developing and maintaining subject matter expertise in one or more operational areas.
Partnering with cross-functional teams to align priorities and deliver outcomes.
Utilizing analytical tools to monitor performance and identify areas for improvement.
Role Requirements:
5+ years of experience in process engineering/design, process improvement, business operations or a related field.
Proven experience in leading Agile cross-functional projects or initiatives within complex organizations.
Expertise in problem-solving methodologies such as Design Thinking, Theory of Constraints, A3 Problem Solving, or Lean Six Sigma is a strong plus.
Proficiency in visual storytelling techniques (e.g., process mapping, journey mapping, data visualization) to communicate insights and drive decision-making.
Familiarity with operational domains such as KYC and Fincrime.
Experience in a highly regulated environment is a strong plus.
Experience with tools and platforms used in operations (e.g., Zendesk, Twilio, Looker, Superset) is a strong plus.
Here’s what we offer:
Salary: 1,150,000-1,500,000 HUF + RSUs
Professional development: Access to mentorship and guidance from senior leaders, opportunities to refine your project management and data analysis skills, and participation in continuous improvement initiatives.
Collaborative environment: Work closely with cross-functional teams, building strong relationships with various stakeholders across the organisation.
Impactful work: Lead projects that drive significant improvements in our processes, contributing to the overall efficiency and success of Wise.
Supportive culture: Be part of a team that values open communication, collaboration, and continuous improvement, ensuring that new processes are understood and embraced.
- Innovation and autonomy: The opportunity to independently lead and manage projects, contributing innovative ideas and solutions to drive our business forward.
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
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