The Process Manager oversees processes for efficiency, leads improvement initiatives, trains teams, collaborates with others, and manages incidents.
Process Manager
- - - - - - - - - - - -
Process Manager
- Supervision and control: Monitors the performance of processes to ensure they operate efficiently and meet set objectives.
- Continuous improvement: Identifies opportunities for improvement and implements changes to optimize processes
- Training and support on process: Trains teams on processes and provides ongoing support to ensure their understanding and adherence.
- Collaborate with cross-functional teams to ensure successful of the mission - Provide regular status updates to stakeholders, ensuring effective communication
- Effectively Leading the Incident, Problem and Change Management processes across the Service Lines (SL) and Business Services (BSS)
- Handling escalations
Important Requirements:
- Good Understanding of Incident, Problem, Change and Service Request Management
- Lean & Agile Culture
- Technical culture in software development and infrastructure operations
- ITIL Certified
- 3 days mandatory- Work from Office
Skills:
- Experience in process management or a related role, with knowledge of service management principles, processes and best practices.
- Good communication and interpersonal/ intercultural skills, with the ability to build rapport and maintain positive relationships with teams and internal stakeholders.
- Strong abilities in lean management, with a customer-centric approach to resolving service-related challenges.
- Abilities with service management frameworks such as ITIL
- Good knowledge of Michelin IS is a real plus
Top Skills
Agile
Itil
Lean
Service Management
Similar Jobs
Information Technology • Sports
The Process Improvement Manager will lead operational excellence projects, identify improvement opportunities, and promote continuous improvement across the organization.
Top Skills:
AgileJIRALeanPower BISix Sigma
Information Technology • Professional Services • Consulting
The Senior Group Manager - Process Training will oversee training operations, manage multiple teams, and enhance process improvements while providing mentorship and driving performance metrics.
Automotive • Retail
Manage and optimize processes for efficiency, train teams, improve service management, communicate with stakeholders, and lead incident management.
Top Skills:
ItilLean & AgileMichelin IsProcess Management PrinciplesService Management Frameworks
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
