The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company’s vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes.
Business HR Process Manager Roles and Responsibilities
Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that company policies are adhered to, in the program
Work closely with Business on calibration process for performance management system
Understand employee pulse, escalate to appropriate levels & ensure end to end resolution
Investigate and close any conduct related violation and take necessary disciplinary action wherever required
Monitor & govern Performance Coaching & Improvement process for bottom performers in the program
Carry out career and capability development programs for identified group of A-PM pool
Attrition management for the program/process
Target – Fostering an ecosystem of quick turn around for grievances while endeavoring to reduce the quantum gradually.
HR Reach out
Connect one-on-one with Analyst- Manager pool during the pulse check
Govern leadership connects for the program
Oversee the 90-Day on-boarding & assimilation program for Analyst -Manager pool in the program
Coach employees for them to invest in their capability building
Performance Appraisal and Career Planning
Conduct sessions to educate employees on Performance Management System
Ensure goal-setting activities getting carried out between the managers and their direct reports basis defined timelines
Guide & sensitize managers with evaluation process
Close appraisal calibration with Business
HR Ops Compliance
Conduct exit interviews of Analyst-Process Manager within timelines
Timely closure of Bottom Quartile
Close Back Ground verification cases of Analyst-Process Manager in the Program where Insufficiency/discrepancy has been identified
Tracker Updating and Reporting
Ensure that all trackers including pulse, disciplinary (conduct and performance) are updated promptly and further shared with the Sr. HR BP and other stakeholders
Create all necessary reports and dashboards required for each program/process area
Drive rewards and recognition in the program to recognize & reward contribution and achievement to motivate higher performance levels
Minimum Qualifications
Graduate + MBA
Overall experience of 3 - 5 years and should have at least 3 years of experience working in a Business Partnering role in a KPO/IT or ITES Industry
Good communications skills
About the Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
