Product Analyst - Market Data Operations Analyst

Job Description
Kick-start your Product Management career as an entry-level Product Analyst . Be part of a team that is pushing the boundaries of what's possible.
As a Product Analyst in Commercial & Investment Bank, you will work closely with the Product team to provide insights and data to support a product within a function, such as an application, system, or discipline. Gain exposure in product management, product delivery, and product portfolio operations to help prepare you for a thriving career at JPMorgan Chase. You will be responsible for addressing end user and application needs through order processing, inquiries, user account inventory maintenance, month end checks, vendor reconciliation and data notification changes.
Job Responsibilities :

• Respond to client tickets in the queues meeting the SLAs
• Maintain accurate and up-to-date inventory in FITS (Financial Information Tracking System)
• Troubleshoot user and application entitlement issues
• Perform month-end activities such as User locations check and relocations, Review terminated users, Service usage review for cost savings
• Be the data guardian of DACS, EMRS, DART
• Work on Software upgrade testing, validation, and signoff.
• Have a control mindset and be alert to issues and risks and raise them for review and resolution
• Liaise with vendors on move, add or change on new subscription/cancellation/transfer of market data services
• Manage the team's shared mailbox and ensure prompt responses to queries
• Keep critical documents organized, updated and retained systematically in repository.

Required qualifications, capabilities, and skills :

• Self-starter, able to work autonomously
• Strong time management skills: efficient at multi-tasking and able to work under pressure to deliver multiple business demands on-time, to a high standard
• Detailed understanding of MS Office applications (Excel, Word, Outlook etc.)
• Creative problem solver with ability to perform well under pressure.
• Detail oriented, with a highly disciplined approach to process and quality control.
• Ability to learn quickly, multi-task and self-manage priorities.
• Excellent client communications skills.
• Flexible & willing to work additional hours at peak times if necessary
• Strong team player.

Preferred qualifications, capabilities, and skills :

• Knowledge of Market Data systems such as OptimizeSpend/FITS, Refinitiv DACS, DART
• Accounting background
• Good knowledge of key market data offerings such as Bloomberg, Refinitiv FXT/Eikon/Workspace, Factset etc.
• Understanding of Market Data Distribution & Licensing and Audit

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.