Egon Zehnder
Egon Zehnder () is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We bring together vast industry expertise and diverse insight to form the world's preeminent leadership advisory firm.
The firm is a private partnership which allows us to operate independent of any outside interests. As a result of this unique culture, Egon Zehnder has the highest professional staff retention rate for a global firm in our profession. We work with both disruptors and the disrupted client base across all industries.
Knowledge Centre India (KCI)
Knowledge Center India (KCI), is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.
Your Journey at Egon Zehnder Starts Here
At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.
Who we are!
We are part of Digital-IT team established 16 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars – Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.
The Position
This role will require hands-on experience of managing ServiceNow in an Enterprise. You would be expected to be involved in reviewing existing processes for Operations teams and suggest changes required to enhance service quality. You will be playing a contributing role in addressing both current and projected needs for the application.
Responsibilities
- Customization and testing of ServiceNow modules and workflows (ITSM, CMDB, integration with exiting processes and applications)
- ServiceNow code quality, administration, platform development, module development, and execution using ITIL practices
- Address technical issues of the application and script issues and manage these to resolution
- This role provides hands-on support for best utilization and integration of ServiceNow application to maximize the diverse operational needs of all the support functions across the Firm
- You would be responsible for driving the change in user behavior while reaching out for support and being able to carry out basic tasks with the help of the Self-Service portal and KB articles
- Train operations teams on ServiceNow process and workflows
- Identify opportunities of automation and help reduce the time spent on the repetitive tasks
Knowledge and experience required
- Over 3+ years of working experience in ServiceNow
- Experience working with ServiceNow Development especially the following modules
o Scripted REST and SOAP APIs
o Transform Maps
o Table APIs
o Update Sets
o Mid Servers
o Business Rules, UI Policies, UI Actions
o Scripting – Client and Server side
o Upgrade and cloning
- Understanding of the following core modules in ServiceNow –Incident, Change, Problem, Service Catalog, Asset Management, CMDB & Workflow and Flow Designer
- Familiarity with HTML and CSS
- Familiarity with Authentication mechanisms – Basic, OAuth & Certificate
- Familiarity with Agile Development concepts
- Ability to translate business requirements into technical specifications and design.
- Self-starter, positive attitude, and ability to problem-solve under minimal supervision
- Strong communication, organizational skills, time & task management skills
- Must understand complex business models
- Ability to manage multiple simultaneous tasks within an open and interactive environment
Benefits which make us unique
At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!
Benefits Highlights:
- 5 Days working in a Fast-paced work environment.
- Work directly with the senior management team
- Reward and Recognition
- Employee friendly policies
- Personal development and training
- Health Benefits, Accident Insurance
Potential Growth for you!
We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations.
Location
The position is based at Egon Zehnder’s KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32
EZ Commitment to Diversity & Inclusion
Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.
Egon Zehnder is an Equal Opportunity Employer
Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment oppo
