Make your mark by shaping how customers find and understand their transactions across industry-leading digital channels. You will lead a high-impact platform that improves customer outcomes while enabling faster, more consistent delivery across teams. Join a team that values modern product leadership, strong partnership, and career growth through complex, visible work.
As a Product Director, Transactions Details & Search at JPMorganChase within Consumer & Community Bank's Channels Experiences unit, you will own the end-to-end strategy and delivery for transactions search and transaction details experiences across web and mobile channels. You will establish a shared transaction management foundation that enables consistent, high-performing customer experiences in critical moments. You will partner closely with engineering, architecture, design, and operations leaders to deliver platform enhancements and measurable customer and business outcomes. You will define success metrics, monitor experience and platform health, and drive continuous improvement through insight-led prioritization.
This role is a platform product leadership position focused on scaling consistent transaction search and details capabilities across multiple digital surfaces and partner teams. You will balance near-term delivery with longer-term platform strategy, ensuring patterns, standards, and reusable components are clear and adopted. The role requires strong stakeholder leadership, comfort operating with senior executives, and a track record of guiding teams through complex trade-offs. You will help reduce avoidable service contacts by improving discoverability, clarity, and self-service outcomes. You will also contribute to team operating mechanisms and talent development to sustain delivery quality.
Job responsibilities
- Oversees the Transactions Details & Search roadmap, vision, development, execution, and risk management
- Drives and manages multiple stakeholder partnerships end-to-end – from ideation and value story through refinement, design, delivery, and progress of wins and post-mortem learnings
- Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
- Owns product performance and is accountable for investing in enhancements to achieve objectives
- Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation
- Provide direction, energy, and momentum to a driven team of product managers, including broader leadership of the Digital Channels – Core Experience India site
Required qualifications, capabilities, and skills
- 10+ years of experience delivering digital products, technology platforms, or customer-facing applications.
- Demonstrated ownership of end-to-end product lifecycle execution (discovery, definition, delivery, and continuous improvement).
- Experience leading platform or shared capability products used by multiple teams or channels.
- Proven ability to define measurable outcomes and manage product performance using data and analytics.
- Strong partnership experience with engineering, architecture, and design leaders to deliver complex solutions.
- Track record of influencing senior stakeholders and aligning cross-functional teams through clear communication and decision-making.
- Experience managing delivery across multiple workstreams, including dependencies, risks, and post-launch evaluation.
- Demonstrated people leadership, including coaching and developing product managers.
Preferred qualifications, capabilities, and skills
- Experience in digital transaction servicing, self-service experiences, or high-volume customer journeys.
- Knowledge of financial services digital experiences and customer expectations.
- Familiarity with personalization, search, and content or data-driven experience optimization.
- Experience improving operational outcomes such as reducing avoidable service contacts through better digital experiences.
- Experience leading teams across locations or managing site-based leadership responsibilities.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
