Product & Experience and Technology Business Practices - Vice President

Job Description
You are a strategic thinker passionate about driving solutions in Business Management . You have found the right team.
As a Business Management Vice President in our Finance team, you will spend each day defining, refining and delivering set goals for our firm. You will be a leader who takes a holistic approach to both business and technology, managing process-oriented, large-scale initiatives in a dynamic environment. You will possess a strong understanding of risk and control execution and know how to manage these elements within a scalable business. You will be highly organized, capable of flexibly adapting plans to changing circumstances, and possess superior influencing and relationship management skills. You will have a consultative style and can effectively collaborate with business partners and senior executives to deliver high-quality work products. You will be flexible, forward-thinking, with strong problem-solving abilities, superior analytical skills, and an effective communicator. This role provides an opportunity to shape the business management strategy of our firm and work with a diverse team of professionals.
Job Responsibilities

• Partner with stakeholders in Risk, Technology, and Controls to initiate and execute program and process governance for approximately 15 horizontal policies, including Treating Customers Fairly, Data Risk and Protection, Data Governance, and internal programs.
• Collaborate with stakeholders throughout CCB, including Control, Compliance, Legal Partners, and Product Owners, to manage procedures, CORE, Action Plans, and assist in establishing and implementing effective Standards tasks, obligation mapping, and developing/updating process maps from a business process perspective.
• Assist the business in designing, documenting, and executing controls that address business requirements and mitigate risks while ensuring compliance with applicable regulations impacting the LOB.
• Participate in workgroups, strategic projects, or targeted reviews requiring business engagement.
• Demonstrate the ability to manage tight delivery timelines and perform calmly under pressure.
• Support firmwide and CCB programs by assisting in implementing and maintaining LOB/Standards procedures to ensure compliance with applicable policies and requirements.
• Assess the impact of Legal and Regulatory changes (e.g., Privacy, UDAAP) on business and technology operations, processes, or procedures, and identify necessary modifications.
• Provide transparency to Compliance, Controls, Risk, and Legal Leads regarding the LOB's preparedness for complying with regulatory changes.

Required qualifications, capabilities, and skills

• Understanding of processes and information flows for business and operational units that manage customer, employee data and other confidential information
• Excellent oral, written, and presentation communication skills
• Demonstrate passion, commitment and self-motivation to manage tight deadlines, organize and prioritize work
• Must be extremely organized, detail-oriented and capable of self-managing and multi-tasking in a fast-paced, demanding global matrix managed organizations
• Self-starter with excellent time management and problem-solving skills
• Exceptional interpersonal skills with proven experience in relationship building, influencing and partnering
• Self-starter, with the ability to solve problems creatively and deliver results while working in a dynamic, collaborative, and sometimes challenging environment
• A solid understanding and comfort level with MS Office including, Excel, Word, PowerPoint (Pitchpro), Project and SharePoint is required

Preferred qualifications, capabilities, and skills

• 5+ years of experience, preferably with strong experience in controls, risk management and/or process improvement roles
• Relevant experience working with support functions such as operations, controls, marketing, preference collection, information management, information technology, and third party management.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.