Technical Product Manager - Integrations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This role involves bridging the gap between business opportunities and technical implementation, ensuring smooth integration processes, and optimizing performance post-integration.

Job Description:

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

The mission of our Integration Team is to enable the next generation of safe and secure global money movement, powered by Xoom’s partner network. Today, we manage ~100 different 3rd party integrations, providing services such as mobile wallet, bank deposit, bill payment, reload and cash delivery, globally, with services extending to over 150 countries.

Job Description

• Collaborate with Business Development, Commercial and Finance to define the integration business opportunity.
• Understand technical and business requirements, providing support for integration-related discussions with partners.
• Develop comprehensive documentation to guide engineering and support the integration process.
• Collaborate closely with the engineering team to ensure requirements are being met, we remain on schedule, and we meet our financial goals.
• Identify and resolve integration challenges, technical issues, and roadblocks that may arise during the integration process or after the integration is live in production.
• Acquire in-depth knowledge of our network capabilities and technical tools.
• Communicate integration opportunities, progress, and challenges with Sr Level audiences.
• Conduct operational tests and integration validations to ensure end-to-end functionality before the integration goes live to production.
• Enable promotional content across all available channels (site, app, email, push notifications, in-app notifications) to heighten discoverability of new or improved integration services.
• Monitor and enhance integration performance to ensure Key Performance Indicators (KPIs) are met and identify improvement opportunities to achieve optimal results.

Basic qualification

• Minimum of 3 year’s experience in managing end-to-end integration projects, from requirements gathering to implementation.
• Fluent in English with excellent written and verbal communication skills.
• Ability to effectively communicate technical concepts to non-technical stakeholders and Senior leaders.
• Strong understanding of API integrations.
• Basic knowledge of tool management platforms such as Amplitude, Tableau, or similar tools for analytics and reporting.
• Ability to troubleshoot and resolve integration issues efficiently.
• Basic knowledge of Jira or similar platforms for project tracking and collaboration.
• Strong documentation skills, including the ability to create and maintain integration specifications, process flows, and technical documentation.

Nice to have

• Experience with Tableau, showcasing the ability to create visually compelling an insightful dashboards.
• Experience using Python for data analysis, enabling effective extraction of insights and trends.
• Familiarity with Splunk for log analysis and data visualization, enhancing capabilities in monitoring and troubleshooting.
• Understanding java code, software development methodologies and processes.
• Have experience in working with remittances business and/or cryptocurrency.

Education

• Bachelor’s degree in a relevant field (such as Computer Science, Information Technology, or related discipline) is preferred.

Additional Job Description:

Subsidiary:

Xoom

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.