Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The mission of the Platform Product Group engineers is to build a trusted, scalable and compliant platform to operate with speed, efficiency and quality. Our teams build and maintain the platforms critical to the existence of Coinbase. There are many teams that make up this group which include Product Foundations (i.e. Identity, Payment, Risk, Proofing & Regulatory, Finhub), Machine Learning, Customer Experience, and Infrastructure.
The mission of the Customer Experience Team is to deliver seamless, innovative, and scalable solutions that enhance user satisfaction and trust, driving engagement for the next billion users. We aim to lead the industry by creating intuitive and automated customer experiences that ensure users can effortlessly interact with our products while maintaining operational excellence. The Customer Experience Team is pivotal to the success of the business by optimizing user journeys and enabling retention across diverse markets.
This role will be based in our India team and will focus on driving the excellence of user experience through automation within the Customer Experience domain for users globally. The Product Manager will spearhead initiatives to streamline customer interactions via automated solutions and work cross-functionally with Machine Learning (ML) teams to leverage data-driven insights for a vast user base. This role is critical in balancing user needs with operational efficiency, ensuring frictionless experiences while mitigating risks.
What you’ll be doing (ie. job duties):
- Own the product vision, strategy, and execution for automation, trust and quality components within the Customer Experience journey, including automated support systems, and user interaction workflows.
- Manage the entire product lifecycle from ideation to launch, ensuring timely delivery of high-impact solutions.
- Collaborate cross-functionally with engineering, design, data science, and ML teams to develop innovative automation features and personalized user experiences powered by machine learning.
- Define and analyze key performance metrics to guide product development, focusing on user satisfaction, operational efficiency, and scalability for a large user base.
- Communicate progress on initiatives to stakeholders and influence executive leadership with your vision for enhancing customer experience through automation and data-driven solutions.
What we look for in you (ie. job requirements):
- 7+ years of product management experience
- An entrepreneurial and a “can-do” mindset with the ability to succeed in a fast-paced environment
- Exceptional interpersonal communication, relationship management and organizational skills
- Deep analytic, prioritization and problem solving skills
Nice to haves:
- Deep expertise in building Gen AI tools
- Experience working in products that operate at a very large scale (10M+ end-users)
- Experience building complex products that balance trade offs across multiple customers
PID # GPPR05IN
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal OpportunityCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
.png)
