Product Manager - Small Business Payments, Fraud Protection Service

Job Description
Join our team to transform customer experiences and innovate industry-first payment products for Small Businesses.
As a Product Manager within the Small Business Banking Digital Payments team, you are an integral part of the team that innovates Fraud Protection offerings and leads the end-to-end product life cycle. You will manage and have a deep understanding of the product roadmap, help keep the team organized, and define & influence the product's strategic vision. You'll join a team that respects values and promotes diversity & inclusion.
Job responsibilities

• Develop a product strategy and vision that delivers value to customers
• Own & maintain a product backlog supporting the strategic roadmap
• Lead product development with Technology and Design teams
• Collaborate with cross-functional partners (Risk, Control, Compliance, Legal)
• Manage discovery efforts and market research for customer solutions
• Oversee production support, issue resolution, and prioritization
• Integrate data analytics, product metrics, and market analysis

Required qualifications, capabilities, and skills

• 7+ years of experience in product management or a relevant domain
• Understanding of digital payments, fraud prevention, and small business needs
• Advanced knowledge of product development life cycle and data analytics
• Proven ability to lead product life cycle activities and value management
• Ability to thrive in a cross-functional environment and balance responsibilities
• Establish and maintain relationships with key stakeholders
• Proven track record of delivering results in a dynamic environment

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.