Job Description
Join our innovative Payments team to transform customer experiences and drive product excellence.
As a Product Manager within the Tokenization product team, you will manage product backlog, remediate issues, and lead Agile teams to launch innovative solutions. You will leverage critical thinking skills and data analytics to understand client usage patterns and triage issues, providing superior customer support and developing solutions that best meet customer needs.
Job Responsibilities
- Manage product backlog, production support, issue & defect resolution, and prioritization.
- Monitor against agreed goals and benchmarks, identifying, scoping, and finding implementation paths for needed enhancements, and creating remediation plans when needed.
- Work with Technology and Design teams to lead product development efforts.
- Conduct pre-release reviews, including regression testing and quality assurance, to certify the release as production-ready.
- Collaborate with cross-functional partners (i.e., Risk, Control, Compliance, Legal) to ensure a strong risk and controls environment.
- Deliver communications to executives and leadership team on the strategy and progress.
- Publish regular executive reports summarizing the overall health of the product, industry and competitive trends, and the voice of the customer.
Required Qualifications, Capabilities, and Skills
- Minimum 7 years of experience in financial services, digital, product management, and/or Agile software development.
- Deep experience in online payments, including card tokenization, digital wallets, and e-commerce payments.
- Passion for understanding customer needs and demonstrated ability to build digital products.
- Ability to think strategically and connect the dots to the bigger picture while ensuring successful execution.
- Proven success in collaborating, influencing, and driving decisions with multiple stakeholders, including team members across product, technology, and design.
- Proven track record of managing risk and controls.
- Bachelor's degree in Computer Science, Business Management, or a comparable field of study.
Preferred Qualifications, Capabilities, and Skills
- Strong knowledge of Application Programming Interfaces (APIs), open banking, and engineering practices.
- Master's degree in Computer Science, Business Management, or a comparable field of study.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
