Product Manager

Job Description
Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, data analytics, and responsible AI delivering impactful, compliant, and scalable solutions.
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high quality products that resonate with clients leveraging AI across machine learning, NLP, retrieval, and generative techniques (with agentic orchestration as one option among many).
Job summary
As a Product Manager in Legal & Regulatory Control Operations (LRCO) Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you act as the voice of the customer and develop profitable products that provide measurable value. You guide successful launches, collect feedback, and ensure top tier client experiences delivering a broad AI toolkit including predictive analytics, machine learning, natural language processing, retrieval-augmented generation, workflow automation, and agentic approaches as appropriate. With a strong commitment to scalability, resiliency, stability, and responsible AI, you collaborate closely with cross-functional teams to deliver compliant, high-quality products that exceed customer expectations.
Job responsibilities

• Own and prioritize the product backlog and roadmap, balancing AI capabilities with core features to meet strategic goals and regulatory constraints.
• Assist discovery and research to identify AI use cases across ML, NLP, information retrieval (e.g., RAG), optimization, predictive analytics, and workflow automation-evaluating build/buy/partner options (agentic methods included when they add value).
• Establish success metrics and instrumentation, including adoption, accuracy/precision/recall, time-to-resolution, cost-to-serve, reliability/latency, and risk posture.
• Drive cross-functional delivery with Engineering, Data Science/ML, UX, Operations, Compliance, Legal, and Risk to ship AI capabilities, classification, anomaly detection, recommendations, and decision support with human-in-the-loop where appropriate.
• Champion Responsible AI, ensuring data governance, privacy, security, explain ability, fairness, evaluation rigor, monitoring, and model risk management across the model lifecycle.
• Translate customer pain points into AI powered solutions for example regulatory change intelligence, control monitoring, case triage/routing, knowledge retrieval, evidence synthesis, redaction/PII detection-and validate via pilots and A/B tests. Support and troubleshooting: partner with teams to resolve issues, prioritize fixes, and drive continuous improvement based on telemetry and customer feedback.
• Author epics, user stories, and acceptance criteria (including offline/online evaluation plans) and manage delivery using Agile practices and tools (Jira, Confluence).
• Plan change management for AI features (enablement, documentation, training, support readiness) and track business impact post-launch.
• Manage platform and vendor ecosystem (LLM platforms, vector stores, orchestration frameworks, MLOps/monitoring, analytics) to optimize cost, performance, and SLAs.
• Coach, mentor and motivate project team members, influencing them to act and take accountability for their assigned work

Required qualifications, capabilities, and skills

• Leverage 8+ years of experience or equivalent expertise in product management or a relevant domain.
• Apply advanced knowledge of the product development lifecycle, design, and data analytics.
• Lead discovery, ideation, strategy, requirements, and value management in complex environments.
• Operate effectively in a highly matrixed, complex organization.
• Translate AI technologies, including machine learning, NLP, and generative AI, into business value.
• Utilize Agile processes and tools like Confluence, JIRA, and Git.
• Collaborate with Data Science/ML and Engineering teams; be familiar with AI platforms and tooling.
• Make data-driven decisions using experimentation, statistical thinking, and telemetry.
• Apply knowledge of Responsible AI, privacy, security, compliance, and model risk management.
• Communicate complex AI concepts to non-technical stakeholders and senior leaders effectively.
• Adapt and solve problems with strong organization and execution skills in dynamic environments.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.