Product Manager

Role summary 

Greenway Identity Services (GIS) is a shared service that delivers secure, reliable identity and access capabilities across Greenway products—enabling consistent authentication, authorization, and integrations while improving platform resilience and operational efficiency. 

As an Associate Product Manager / Product Manager, you will help drive the end-to-end product lifecycle for identity management services, from discovery and technical requirements through delivery and adoption. This role is technically strong: you’ll partner deeply with engineering, security, architecture, and SRE/DevOps to define scalable solutions, shape API and integration contracts, and ensure high-quality delivery in a security- and reliability-critical domain. 

Key responsibilities 

• Support product discovery by gathering inputs from internal stakeholders (product teams, security/compliance, operations/support) and analyzing incidents, feedback, and usage patterns to identify high-impact improvements. 

• Contribute to product strategy, roadmap, and release planning for identity services such as SSO/MFA, authentication/authorization workflows, user/org lifecycle management, and platform integrations. 

• Translate business, user, and technical needs into crisp delivery artifacts: epics, user stories, acceptance criteria, non-functional requirements (availability, latency, auditability), and appropriate automation/AI guardrails (data handling, access boundaries). 

• Own technical requirements and integration design in partnership with engineering: define API contracts, event/workflow interactions, error handling, versioning, and backward compatibility expectations for dependent teams. 

• Collaborate with security and architecture to ensure secure-by-design outcomes: threat-aware requirements, least-privilege access, audit logging, and compliance-ready controls. 

• Partner with SRE/DevOps and engineering on operability: monitoring/alerting requirements, runbooks, incident learnings, and reducing operational toil through automation/self-service where appropriate. 

• Use practical AI-assisted product workflows (e.g., discovery synthesis, requirements refinement, release communication) with sound judgment around privacy, security, and compliance. 

• Track KPIs and operational indicators (adoption, auth success rates, latency, defects, incident trends) and drive continuous improvement actions, leveraging analytics and tooling to surface actionable insights. 

• Contribute to backlog prioritization, sprint planning, and release readiness—balancing feature delivery with risk reduction, reliability work, and platform upgrades. 

• Participate in internal demos, stakeholder reviews, defect triage, and post-release validation; ensure clear documentation and communication for downstream teams. 

Qualifications 

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience). 

• 4+ years total experience with 2+ years in product management (APM/PM); US healthcare industry experience is an add on. 

• Strong technical fluency: ability to work with engineers on system design discussions, tradeoffs, and end-to-end workflows across services. 

• Working knowledge of API-driven platforms, RESTful services, and distributed system integrations (auth flows, tokens, callbacks/webhooks, retries, idempotency). 

• Familiarity with identity and access management concepts and standards: OAuth 2.0, OpenID Connect, SAML, authentication vs authorization, SSO/MFA patterns. 

• Experience working in Agile/SAFe environments with cross-functional delivery teams. 

Preferred qualifications 

• Exposure to IAM products/platforms and enterprise identity ecosystems (e.g., IDPs, directories, federation, SCIM). 

• Cloud familiarity (AWS preferred) and platform fundamentals (security, monitoring, scalability, reliability). 

• Experience working on shared platforms/services with multiple dependent product teams. 

• Experience adopting AI-assisted tools in product delivery (documentation, analysis, experimentation) with strong judgment around security, privacy, and compliance.