Investigate and resolve SaaS platform issues, monitor escalation queues, validate data with SQL, document technical problems, and collaborate with Product, Engineering, Design, and customer-facing teams. Analyze operational patterns to identify product, process, and customer-experience improvements while representing customer needs to internal stakeholders.
ABOUT THE COMPANY
Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com.
ABOUT THE ROLE
As a Product Operations Analyst, you will sit at the intersection of Product, Engineering, and our customers. You will help ensure the Teikametrics platform is working as intended, investigate issues, surface insights from operational data, and identify opportunities to improve the product experience.
This is a highly collaborative role for someone who enjoys digging into problems, working with data, and connecting the dots between what our customers experience and what our product teams build.
WHO YOU ARE
- 2–3 years of professional experience in a technical SaaS environment
- Hands-on experience providing technical support and troubleshooting SaaS applications
- Experience in supporting e-commerce platforms such as Amazon, Walmart, or TikTok Shop is a plus
- Strong SQL knowledge for troubleshooting, data validation, and issue investigation
- Familiarity with JIRA, Confluence, or similar ticketing and support tools
- Proficiency with Excel and/or Google Sheets for data analysis, reporting, and troubleshooting
- Able to work independently with minimal supervision and effectively manage multiple support requests.
HOW YOU'LL SPEND YOUR TIME
Monitor Escalation queues: Maintain the data and functional integrity of the Teikametrics application by following up on internal requests in a timely manner.
Solve problems: Own and investigate platform issues through technical troubleshooting and ensure they are clearly documented and communicated directly until full resolution.
Connect across teams: Partner closely with Product Managers, Designers, Engineers, and other stakeholders to communicate issues, insights, and updates.
Improve the product: Identify patterns, gaps, and opportunities to improve product functionality, internal processes, and the customer experience.
Champion the customer: Develop a deep understanding of the in-app customer experience and bring the voice of the customer to Product and Engineering.
WHAT CAN HELP YOU STAND OUT
- Familiarity with Amazon Seller and Vendor Central advertising platforms
- Familiarity with Walmart Seller Center and Supplier Portal advertising platforms
- Knowledge or experience with additional advertising marketplaces such as TikTok.
WE'VE GOT YOU COVERED
- Every Teikametrics employee is eligible for company equity
- Remote Work Flexibility - Work from home or from our offices, with flexible remote options
- Broadband reimbursement
- Group Medical Insurance – Coverage of INR 7,50,000 per annum for a family
- Crèche benefit
Press Reference about Teika
Teikametrics’ Marketplace Optimization Platform, Announces Artificial Retail Intelligence (ARI): An AI-Powered Tool Designed to Drive Cross-Marketplace Success
The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote
Beware of Recruitment Scams
Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).
If you're unsure about a communication you've received, please contact us directly at [email protected] to verify.
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