Product Portfolio and Delivery - Customer Success - Senior Associate

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the IR Ops team to partner with the Business.
As a Senior Associate in the IR Ops team, you will be responsible for overseeing and leading the delivery of IR Ops Processing services. You will ensure accurate trade processing, review, and reporting in accordance with established work practices and procedures. You will also engage in projects within your team and the IR Ops department, and collaborate with other business groups across JPMorgan. This role provides an opportunity to build relationships as a subject matter and system user expert, and to contribute to the strategic agenda of the IR Ops and AFS leadership teams.
Job Responsibilities

• Provide oversight and leadership for the delivery of IR Ops Processing services, including the input, maintenance and accuracy of financial and non-financial data for clients across AFS
• Ensure accurate trade processing, review and reporting in accordance with the established work practices and procedures in IR Ops
• Maintain and enforce the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is 'Always Audit Ready' and complete ad-hoc reporting as necessary such as the preparation of board reports, system extracts, K-1 distribution, audit requests, etc.
• Allocate resources effectively during peak and non-peak work cycles; establish and monitor key performance indicators (KPIs) and key risk indicators (KRIs)
• Build relationships as a subject matter & system user expert to provide thoughtful dialogue with other business groups across JPMorgan and collaborate with the IR Ops and AFS leadership teams to help drive the strategic agenda
• Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk
• Engage in projects within your team and the IR Ops department including, but not limited to, system testing, etc. additionally, identify and action priority items within appropriate timeframes; escalate issues as necessary; relentlessly resolve aged items and maintain and update Standard Operating Procedures as required

Required qualifications, capabilities and skills

• Bachelor's degree required
• Minimum 9 years' experience in the Financial Services industry, with prior experience in alternative funds
• Extensive working knowledge of Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook

Preferred qualifications, capabilities and skills

• Team player, professional and proactive approach to work, positive attitude and ability to collaborate and solve problems that involve multiple stakeholders
• Excellent interpersonal and organizational skills with excellent oral and written communication
• Ability to work with a high level of precision in a fast paced, deadline driven environment and work independently with strong follow through
• Dedicated to superior client service and able to remain poised under pressure

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.