Product Security Sales Support Engineer

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

Join our dynamic team and embark on an exciting journey of innovation and growth as we seek a hard-working and dedicated individual for role of Product Security Sales Support Engineer to join our Global IT team. You will work in collaboration with Global IT, R&D, and Compliance Teams, will provide dedicated support to the sales process by addressing customer cybersecurity requests and inquiries. This position is responsible for managing customer cybersecurity questions with clear, accurate, and compliant information on product security features, patching practices, vulnerability management, and applicable regulatory standards (e.g., HIPAA).  

What will you be doing?

• Role will collaborate will leverage internal tools, templates, and procedures to collaborate closely with the product security team, as well as other subject matter experts across Information Security, IT, and R&D, with the objective of ensuring timely, accurate, appropriate, and thorough answers to any customer cybersecurity questions during the pre-sales process, as well as during customer follow-up audits.
• You will support the creation of repeatable artifacts that can be used to streamline and support the sales process, such as FAQs, MDS2s, whitepapers, and other marketing material.
• You will be responsible for sharing the pre-sales feedback with new product development efforts to ensure any field feedback is incorporated into future planning in a consistent forum with clearly defined metrics.
• Questionnaires - Responding to customer inquiries, questionnaires, and other RFP requests by reaching out to the appropriate internal subject matter experts in some cases, but primarily by leveraging the artifacts and repositories of information gathered.
• Artifacts - manage the creation, reviews, and approval of customer-facing cybersecurity artifacts.
• Program Development - maintain a strategy with the appropriate communication templates, metrics, and procedures that manage internal stakeholders and ensure a multi-year strategic plan for growth and improvement.
• Tools - Manage, tune, and configure applicable tooling that supports this function.
• Contracts - reviewing and aligning customer contractual language with internal practices and capabilities.
• Feedback loop - sharing field feedback with the new product development teams.

What will you need to be successful?

• Education: Bachelor’s degree in a Computer Science or related field, or an equivalent combination of training and experience.
• Licenses/ Certifications: Current CISM or equivalent certification preferred.
• Operating Mode: Work from office – Hybrid, 2 days in a week.
• Experience: Proven relevant experience of 2+ years hands-on hands-on cybersecurity experience, product/device security, application security, or IT information security.  
• Upload completed content into Vendict at the end of every project.
• And maintain accurate info in Vendict with assigned review cycles 
• Create intake process with metrics for customer questionnaires.
• Give feedback into NPD process.
• Triage and fill out customer questionnaires 
• Create sales and marketing content.
• Review customer contracts and maintain repository of key terms we can agree to.
• Strong understanding of cybersecurity controls and features.
• Experience with medical device manufacturing practices preferred. IT Risk and Vendor Risk Assessments.
• Knowledge of cybersecurity standard frameworks such as HIPAA, FDA, ISO 27001/2, NIST CSF, and OWASP.
• Understanding of network infrastructure, including firewalls, web proxy, and/or email architecture- particularly as they apply in a mitigating control functionality.
• Ability to design, recommend, plan, guide, and support the implementation of a program. Understand the current Medical Device market, including what customers want to see regarding product security.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

Inclusion + Belonging - Committed to Welcoming, Celebrating and Thriving. Learn more about our Employee Inclusion Groups on our website https://www.smith-nephew.com/

Other reasons why you will love it here!

• Your Future: Major Medical coverage + Policy exclusions and insurance non-medical limit. Educational Assistance.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
• Extra Perks: Free Cab Transport facility for all employees, One Time Meal provided to all employees as per shift. Night Shift Allowances.

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