Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
Besides its SaaS business, Circles operates three other distinct businesses:
- Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
- Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
- Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
Standardised Job Title: Manager II, Product Solutions
Role - Product Solutions Expert
About this Role:
As a Product Solutions Expert, you will work closely with the Senior Product Solutions Manager to ensure successful enterprise client launches on our SaaS platform. You'll become an expert on our platform, capture client requirements, design solutions, and collaborate with cross-functional teams to drive successful implementations.
Key Responsibilities:
Develop deep expertise in our SaaS platform, understanding its capabilities, configurations, and integration points
Support the Lead Product Solutions Manager in capturing and documenting local client and market requirements
Design solutions using our platform to meet client business and local market needs, ensuring alignment with platform capabilities and best practices
Collaborate with market delivery teams, business teams, and platform product and engineering teams to drive successful platform deployments
Assist in troubleshooting and resolving complex client issues during implementation and post-launch
Contribute to the development of best practices and reusable solution components to improve efficiency and consistency across client implementations
Participate in client meetings to gather requirements, present solutions, and provide technical expertise
Stay updated on platform updates and new features, incorporating them into solution designs when appropriate
Support knowledge transfer and training for clients and internal teams on platform capabilities and solution designs
Qualifications:
Experience in product management, solution design, implementation, or consulting roles, preferably in SaaS or enterprise software with track record of managing cross-functional stakeholders and priorities
Strong technical background with the ability to quickly learn and become proficient in new technologies
Experience working with enterprise clients and understanding complex business requirements
Excellent problem-solving skills and ability to think creatively to design solutions within platform constraints
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
Bachelor's degree in Computer Science, Information Systems, or a related field
Familiarity with the telco industry and BSS solutions is a plus
Ideal Candidate:
10 or more years of relevant experience
Has a passion for technology and a drive to become an expert in our platform
Demonstrates strong analytical and critical thinking skills
Shows initiative and can work independently while also collaborating effectively in a team environment
Adapts quickly to changing priorities and thrives in a fast-paced environment
Has experience with agile methodologies and project management tools
Has experience supporting digital transformation initiatives for enterprises
If you're passionate about technology, enjoy solving complex problems, and want to play a crucial role in helping enterprise clients leverage our SaaS platform, we want to hear from you. Join us in revolutionizing the telco industry!
Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
Data Protection and Privacy StatementBy submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.
To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
