Level AI is a leading provider of cutting-edge SaaS solutions, specializing in artificial intelligence software for the modern Contact Center. We are seeking a highly motivated and versatile SaaS Instance Setup Coordinator to join our team remotely from overseas. In this role, you will play a crucial part in ensuring the successful setup and deployment of prospect and customer SaaS instances, acting as a bridge between technical implementation and customer satisfaction. If you're a proactive individual with strong technical acumen, project management skills, and a knack for client interactions, we want to hear from you.
Key Responsibilities:
- SaaS Instance Deployment: be a part of the team that helps configure and set up prospect and customer SaaS instances based on client's unique requirements.
- Ongoing project & task management. Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
- Consultative Approach: Act as a consultant to prospects and customers, understanding their unique requirements, and recommending optimal configurations and features to meet their needs.
- Overseas Team Collaboration: Work closely with our overseas development and support teams, facilitating clear communication and ensuring that instance setup aligns with customer expectations.
- Project Management: Manage multiple instance setup projects concurrently, from initial request to final deployment. Create and maintain project timelines, ensuring all tasks are completed on schedule.
- Data Entry and Analytics: Handle data entry tasks related to customer and prospect information, ensuring data accuracy. Use analytics tools to gather insights on instance performance and provide recommendations for improvement.
- AI Familiarity: Develop a strong understanding of our intent-based artificial intelligence and other AI technologies to effectively communicate its capabilities and benefits to customers.
- Documentation: Maintain detailed documentation of instance setup processes, configurations, and customer interactions to ensure consistency and knowledge sharing within the team.
- Overseas Team Collaboration: Work Eastern Timezone hours with our overseas client and support teams, facilitating clear communication and ensuring that instance setup aligns with client expectations.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Strong technical background with a good understanding of SaaS platforms and cloud services.
- Excellent project management skills with the ability to juggle multiple projects simultaneously.
- Strong data entry and analytical skills.
- Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders.
- Familiarity with intent-based and generative artificial intelligence is a plus.
- Exceptional organizational and problem-solving skills.
- Strong communication skills in English (both written and verbal).
- Comfortable working remotely and across different time zones.(eastern hours)
To learn more visit : https://thelevel.ai/
Funding : https://www.crunchbase.com/organization/level-ai
LinkedIn : https://www.linkedin.com/company/level-ai/
Our product : Product
Founder - Ashish
Youtube : Link
Top Skills
What We Do
Level AI (https://thelevel.ai) is a Mountain View, CA and Delhi, India based startup innovating in the Voice AI space. We are backed by top VCs, technologists from Silicon Valley and industry experts. We are on a mission for AI to augment the worker and not replace them. We are innovating in speech AI, NLP and information retrieval systems to bring customers and businesses closer to one another.
The team has experience from Amazon Alexa, Google, and other leading AI organizations.
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