Product Support Engineer - Career

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds,  and make a meaningful impact, we want to hear from you.

Ready to be at the forefront of cutting-edge data delivery, leveraging the power of Google Cloud? If you're a sharp, detail-oriented problem-solver eager to work with sophisticated technology and contribute to a mission-critical platform, this is your chance!
 

As a Product Support Engineer, you will be a vital member of our Technical Fulfillment team, responsible for the daily configuration and operation of our high-volume, batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape. You will contribute directly to our ability to deliver exceptional service and maintain strong client relationships.

What you’ll do:

• Platform Configuration and Operation:

  • Configure and execute data processing workflows on our Google Cloud-based batch delivery platform according to established procedures and client specifications.

  • Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.

  • Perform data quality checks and validation to ensure the integrity and accuracy of processed information.

  • Troubleshoot and resolve configuration-related issues, escalating complex problems to platform development as needed.

  • Utilize Google Cloud Platform (GCP) tools for monitoring, logging, and basic troubleshooting.

  • Adhere to established security protocols and data privacy guidelines in all configuration activities.

  • Follow Secure Software Development Lifecycle (SDLC) guidelines for any configuration deployments or changes.

  • Maintain accurate records of configurations, processes, and any issues encountered.

  • Stay up-to-date with platform updates, new features, and relevant technical information.

  • Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.

• Continuous Improvement and Documentation:
   

  • Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.

  • Assist in the creation and maintenance of clear and concise configuration documentation and knowledge base articles.

  • Participate in team meetings and contribute to discussions on process optimization and best practices.

• Client Focus:

  • Understand the importance of accurate and timely data delivery for our clients.

  • Support the team in addressing client inquiries and resolving fulfillment-related issues.

  • Contribute to a positive client experience through meticulous and efficient configuration work.

What experience you need:

• Technical aptitude:

  • Strong problem-solving and analytical skills with a keen eye for detail.

  • Familiarity with data processing concepts and batch delivery systems.

  • Experience working with configuration files (e.g., YAML).

  • Basic understanding of cloud computing concepts, ideally with some exposure to Google Cloud Platform (GCP).

  • Familiarity with different file encoding formats.

  • Experience with API tools for testing and understanding data interfaces.

  • Basic scripting skills (e.g., shell scripting) are an asset.

• Business skills:

  • Excellent written and verbal communication skills in English.

  • Ability to follow instructions and procedures accurately and consistently.

  • Strong organizational skills and the ability to manage multiple tasks effectively.

  • A proactive and detail-oriented approach to work.

  • Ability to work effectively both independently and as part of a collaborative team.

What could set you apart:

• Experience with Google Cloud Platform (GCP) services such as Dataflow, Composer, Cloud Storage, and BigQuery.

• Familiarity with monitoring and logging tools within a cloud environment (e.g., Google Cloud Logging and Monitoring).

• Exposure to financial services data and an understanding of its sensitivity and importance.

• Proficiency in scripting languages such as Python.

• Familiarity with object oriented programming languages such as Java

If you're a tech-savvy individual eager to dive into the world of Google Cloud and explore the exciting possibilities in data delivery, apply now and be part of our innovative team!

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible?  Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

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