Responsible for resolving technology issues for customers, managing ticket resolution, facilitating scrum processes, and improving agile practices.
Description and Requirements
Position Summary
MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics , technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science.
Role Value Proposition
As a Production Support member, you will play a pivotal role in assisting MetLife internal and external customers to resolve their technology issues in DnA Bigdata Operations team. You will be responsible for managing the day-to-day ticket resolution facilitation, scrum cadence, promoting best practices, and ensuring proactive planning and timely issue mitigation based on ticket priority and its SLA using the Service Now tool.
Job Responsibilities:
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Position Summary
MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics , technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, data governance and data science.
Role Value Proposition
As a Production Support member, you will play a pivotal role in assisting MetLife internal and external customers to resolve their technology issues in DnA Bigdata Operations team. You will be responsible for managing the day-to-day ticket resolution facilitation, scrum cadence, promoting best practices, and ensuring proactive planning and timely issue mitigation based on ticket priority and its SLA using the Service Now tool.
Job Responsibilities:
- Embrace Agile values & principles and implement Agile best practices to foster a continuous learning mindset.
- Collaborate with the Product Owner to support short and long-term release planning, maintaining a healthy team backlog ready for execution.
- Actively manage interdependencies between teams, anticipating and addressing potential impediments to team delivery.
- Lead the tracking and reporting on agile team metrics, proactively mitigating issues and escalating as needed.
- Serve as a thought leader in applying new concepts and coaching approaches within the Agile community.
- Adapting coaching style to suit the situation, team, and staff level, knowing when to coach and/or consult.
About MetLife
Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
Agile
Big Data
Data Analytics
Service Now
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