As a Product Support Engineer, you will provide technical support to clients, resolve issues, assist with campaign management, and collaborate with internal teams to enhance customer experience.
In the minute it takes you to read this job description, Bluecore has launched over 100,000 individually personalized marketing campaigns for our retail ecommerce customers!
Job Title: Product Support Engineer (PSE)
Location: Remote
Location: Remote
About Us:
At Bluecore, we are revolutionizing the digital marketing space. As a Product Support Engineer (PSE), you will help our customers optimize their use of our platform by resolving technical issues, setting up campaigns, and ensuring they get the most value from the tools and features we offer.Who You Are:
- Pride yourself on a job well done. You take ownership of the task at hand, ensuring you deliver accurate and effective solutions every time.
- Collaborative and empathetic. You put others first and commit to the right solution, not just your own.
- Disciplined curiosity. When something’s unclear, you dig deep — asking the right questions and expanding your technical understanding.
- Customer-focused. You communicate clearly, understand what matters to our customers, and build confidence with every interaction.
- Proactive and adaptable. You identify patterns, get ahead of issues, and are comfortable working in a 24x7 shift culture.
What You’ll Do:
- Client Support & Troubleshooting: Provide expert support for clients using Bluecore and tools like BigQuery, Datadog, and Looker. Investigate technical issues with a data-driven mindset.
- Campaign Management: Assist in configuring, optimizing, and debugging email/SMS campaigns — including segmentation, automation, and delivery issues.
- Problem Resolution: Triage issues across data pipelines, templates, and configurations — and work with internal teams to ensure swift resolution.
- Collaboration & Knowledge Sharing: Partner with Engineering, Product, and Technical Support teams; document findings; share patterns; and help improve internal processes.
- Scripting & Automation: Leverage Python and JavaScript (as needed) to debug issues, validate data, or create lightweight internal tools that streamline support operations.
- Continuous Learning: Stay sharp with SQL, build knowledge in our tech stack, and contribute to internal knowledge bases and team growth.
Qualifications:
- 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments).
- Working knowledge of Python, JavaScript, and SQL is required.
- Hands-on experience with tools like BigQuery, Looker, Datadog, or similar platforms.
- Strong technical troubleshooting skills in a customer-facing role.
- Excellent written and verbal communication skills — able to simplify complex technical concepts.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Comfortable with a 24x7 shift culture.
Why Join Us?
- Work with cutting-edge tools and technologies in the eCommerce and digital marketing space.
- Competitive salary and benefits.
- A collaborative, innovative team culture where your contributions make a direct impact.
- Opportunities for continuous learning and growth.
More About Us:
Bluecore is a multi-channel personalization platform that gives retailers a competitive advantage in a digital-first world. Unlike systems built for mass marketing and a physical-first world, Bluecore unifies shopper and product data in a single platform, and using easy-to-deploy predictive models, activates welcomed one-to-one experiences at the speed and scale of digital. Through Bluecore’s dynamic shopper and product matching, brands can personalize 100% of communications delivered to consumers through their shopping experiences, anywhere.
This comes to life in three core product lines:
- Bluecore Communicate™ a modern email service provider (ESP) + SMS
- Bluecore Site™ an onsite capture and personalization product
- Bluecore Advertise™ a paid media product
At Bluecore we believe in encouraging an inclusive environment in which employees feel encouraged to share their unique perspectives, demonstrate their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Bluecore is a proud equal opportunity employer. We are committed to fair hiring practices and to building a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Top Skills
BigQuery
Bluecore
Datadog
Looker
Similar Jobs
Software
As a Product Support Engineer, you will assist customers with technical queries regarding manual testing products, troubleshoot issues, and manage support communication.
Top Skills:
Charles ProxyCSSCurlDnsFiddlerFirewallHTMLHTTPHttpsIcmpJavaScriptNetworking ConceptsPostmanProxySslTcp/IpUdpVpnXML
Artificial Intelligence • eCommerce • Machine Learning • Marketing Tech • Software
As a Product Support Engineer, you will assist clients with technical challenges, optimize their campaigns, and collaborate across teams to enhance customer support and experience.
Top Skills:
BigQueryBluecoreDatadogLooker
Artificial Intelligence • eCommerce • Machine Learning • Marketing Tech • Software
As a Product Support Engineer, you will provide technical support, optimize client campaigns, resolve issues, and collaborate with internal teams to improve customer experience.
Top Skills:
BigQueryBluecoreDatadogLooker
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
