The Product Support Specialist investigates complex customer issues, provides troubleshooting and support, and collaborates with various teams to resolve technical problems using the Board platform.
Board is the most trusted Agentic Planning Platform, combining business context, Continuous Planning, and efficient enterprise AI to deliver confident, aligned, and faster decisions. Board connects enterprise data and external signals with planning models, domain expertise, and scenario modeling, enabling governed AI to understand, reason, recommend, and support action.
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst) to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST). Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.
Core responsibilities:
Requirements:
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
Board is looking for a highly analytical and self-motivated Product Support Specialist (L3 Analyst) to join our team on an early morning Indian shift (4:30 AM to 1:30 PM IST). Reporting to the L3 Product Support Team Lead, you will work alongside our customers and business partners to enable their success using the Board Platform.
As a Product Support Specialist, you will acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally. You will deliver value to our customers by maintaining a high level of technical skills and proactivity in problem solving.
Level 3 is in charge for investigations of complex incidents happening to our customers. These issues can occur both on the front-end/back-end components and requires a deep knowledge of the Board platform to carry on any troubleshooting and resolution activity.
Core responsibilities:
- Investigating issues raised by Board users while using mission critical solutions
- Work on open product related cases while focusing on root cause analysis and troubleshooting
- Communicate with customers via email, calls, and ticketing platform on a daily basis
- Regularly communicate progresses and statuses of investigations and fixes to several stakeholders
- Research and document issues as Knowledge Base articles
- Attend and support implementation projects onsite when required
- Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment
- Meet Board's Premium Support obligations to customers and ensure adherence thereto
Requirements:
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or any relevant field
- Previous experience with SaaS and Enterprise Performance Management (EPM) software preferred
- Proven experience working in a customer support role using a case management platform
- Experience with Client/Server Operating Systems and Cloud solutions
- Knowledge of Network Management advantageous
- Familiarity with SQL and ODBC data source connections will be a plus
- Quick learner with the ability to understand and learn complex systems communicating with different stakeholders
- Ability to work against tight deadlines within an exciting environment
- Strong skills and passionate in critical thinking, decision making, problem solving, and attention to details
- Excellent written and verbal communication skills
- Proficiency in English
Our commitment to Diversity and Inclusion
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!
Similar Jobs
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Supports Pfizer CentreOne’s inside sales and marketing activities by reviewing and routing marketing-qualified leads, executing outreach sequences, documenting activity in Salesforce, and assisting with campaigns, content, meetings, reporting, and marketing projects. The role develops commercial expertise across marketing, inside sales, and business development while progressing leads toward initial meetings and BD handoff.
Top Skills:
HubspotExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft SharepointMicrosoft TeamsMicrosoft WordSalesforce
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Supports Regulatory CMC Strategists with global product renewal and annual report submissions. Responsibilities include developing CMC regulatory strategies, authoring and compiling CTD modules, reviewing post-approval changes and stability data, preparing technical justifications and query responses, coordinating document reviews, managing commitments, and ensuring compliance with regulatory guidelines and internal procedures. The role requires pharmaceutical regulatory affairs experience, knowledge of CMC requirements for biologics, biosimilars, oral solid dosage forms, and sterile injectables, plus familiarity with global health authorities.
Top Skills:
EmaGdmsPdmPearlSpaUsfdaVeeva
Artificial Intelligence • Healthtech • Professional Services • Analytics • Consulting
Develop and optimize Databricks ETL/ELT pipelines using PySpark, SQL, Delta Lake, and Python. Translate client business problems into technical designs, lead project modules, manage delivery tasks, mentor team members, and collaborate with architects, analysts, and clients. Responsibilities include data governance, documentation, solution architecture, testing, deployment planning, risk mitigation, and delivery of technology solutions in a hybrid, client-facing consulting environment.
Top Skills:
SparkData WarehousingDatabricksDelta LakePysparkPythonRdbmsSQL
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
