Production Analyst

Job Title: Production Analyst

Corporate Title: NCT

Location: Pune, India

Role Description

Production is responsible for the supply of IT services to the bank.

Work includes:

• Resolving events and complex issues with an awareness of overlapping and different technology areas
• Identifying where IT designs can be strengthened and provide value to the bank
• Partnering with product development to ensure that the business needs for each targeted segment are incorporated into product design and branding approaches
• Providing technical delivery governance on all related IT platforms and delivering technical expertise for support in outage co-ordination
• Embracing a Continuous Service Improvement approach to drive efficiencies and remove repetition to stream-line support activities

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Support activities for service operations, such as troubleshooting and solving incidents and problems / service delivery
• Actively contribute resolution of incidents and problems within the team & oversee the resolution of complex incidents
• Collaborating with customer Service, other service operations specialists and relevant TDI functions to properly and quickly resolve escalated issues
• Contribute to monitoring, reporting and improvement
• Ensuring that metrics are monitored and improved where necessary
• Experience with multiple technology stacks (Microservices, DB2/Oracle database, Kubernetes, Cloud based platforms, JAVA, SQL etc)
• Working knowledge of standard tools (Service-Now, Confluence, JIRA)
• ITIL & GCP qualified desirable
• English language skills mandatory, German desirable

Your skills and experience

• 2-4 years of experience in Banking and IT industry.
• Bachelor’s degree from an accredited college or university with a concentration in IT or Computer Science related discipline (equivalent diploma or technical faculty)

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.