Professional Service Consultant

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Professional Services Consultant is an integral part of the services organization and a customer-facing representative of the company. The consultant is responsible for ensuring that the company’s products are implemented within a customer’s organization in such a way as to meet or exceed a customer’s reasonable expectations of the solution’s technical and business benefits.

The Professional Services Consultant’s role requires a hard-working and enthusiastic person with strong technical and communication skills who is able to establish and maintain trusted technical advisor status. 

The primary responsibilities of the role are as follows:

•Analyze and benchmark customer data-set to drive insights for ongoing operations.
•Create analytical reports and perform ticket analysis to provide recommended action plans.
•Provide insights on end-user computing common issues and proper ways to solve them for enterprises
•Ability to translate analytics findings into appropriate content/solution in Nexthink
•Understand customer requirements to be able to advise and implement a relevant Nexthink solution in line with industry best practices.
•Develop advanced customer content and handle testing, pilot, and production deployment.
•Develop automation scripts (Remote Actions) based on Windows PowerShell.
•Support customers’ initiatives on Nexthink areas of operations
•Seek to improve relevant technical knowledge and skills continuously
•Work against a set of Service Levels (SLs)
•Stay current on product development/releases to a level required for the above activities;

Qualifications

Qualifications:

•BA/BS preferred in computer science and computer engineering.
•Minimum of 5 years of experience in technical consulting, analytics & automation
•Extensive technical knowledge on end user computing
•Exposure to Digital Transformation projects, preferably End-User related
•Excellent knowledge of Microsoft Windows clients and applications and MacOS
•Good troubleshooting skills and technical knowledge of IT operations and ITIL
•Good knowledge of IT operations in challenging environments
•Ability to quickly learn new technologies in an unsupervised environment
•Excellent teamwork and communication skills
•Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies
•Excellent knowledge of Microsoft Windows and Linux clients and its applications
•Practical knowledge of JSON, SQL, XML, windows PowerShell. Practical experience in data integration
•Preferred: knowledge on data science and how to use scripting and visualization tool to provide insights

This position requires 10% travel to headquarter for training purposes.

#LI-Hybrid

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC.
• 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 4 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 4 weeks for fathers.
• 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.