Program Manager

Job Description
Are you ready to lead and innovate in the dynamic world of Chase Travel product portfolios?
As a Program Manager within the Chase Travel product team, you will play a crucial role in the strategic oversight and success of complex programs. You will align program goals with the overarching business strategy, ensuring all initiatives contribute to the portfolio's success. Your responsibilities include identifying and mitigating risks early, acting as the primary contact for Product Owners and stakeholders, and facilitating clear communication across workstreams. Coordination with other program managers and partners is essential to leverage synergies and promote success. You will oversee high-risk initiatives, monitor progress, and implement best practices to adapt to changing needs. Regular updates to leadership and stakeholders will maintain transparency and accountability.
Job Responsibilities:

• Owns one or more Product portfolios ensuring full accuracy, management and alignment with Product Owner. Supports Product Owner with portfolio planning, demand intake and business case development
• Leads and program manages overall program from initiation to closure, ensuring alignment with Chase Travel's strategic goals and priorities.
• Facilitate discovery sessions to explore options, and gain alignment on the preferred solution.
• Outlines and maintains a comprehensive plan of delivery, taking into account any dependency or alignment needs with other project/ programs.
• Identifies and ensures timely engagement of all required resources throughout the program lifecycle.
• Partners with product, technology, design, content and data teams through Software Development Lifecycle (SDLC). Support the team in trouble-shooting, problem-solving, and identifying tradeoffs.
• Identify, document and track program status, risks and issues effecting delivery. Develop mitigation strategies and escalate issues, as needed to ensure timely resolution.
• Ensures program adherence to firm wide guidelines in consultation with Legal, Risk, Control, Compliance.
• Communicates program status, issues, and risks to stakeholders, including executive leadership, project teams and business partners.
• Validates and measures outcome and impact to ensure project delivers desired benefit to the organization (financial, regulatory, service delivery and/or efficiency gain).
• Leads program level calls, as well as Portfolio-level calls (e.g. PMO/Product Quad Alignment calls) and other meetings as required.

Required Qualifications, Capabilities and Skills:

• 10+ years in Project Management, including 3+ years in Program Management or equivalent experience.
• Ability to align program goals with organizational objectives and make decisions that support long-term success. Analyze data, trends, and metrics to make informed decisions.
• Ability to lead discovery sessions, requirements, use case workshops, and solutioning sessions.
• Clear communicator who can efficiently present concise verbal and written summaries, lead decision discussions, and gain consensus from stakeholders.
• Experience in leading cross-functional teams, fostering collaboration, and motivating teams towards project goals
• Flexibility to navigate uncertainties and adjust plans as needed in dynamic environments.
• Effective communication with stakeholders at all levels, managing expectations, and resolving conflicts.
• Ability to manage and prioritize multiple channels of complex work and information, bringing teams together for constructive collaboration.
• Oversee and manage one or more Chase Travel product portfolios of complex programs, including multiple high-risk, multi-thread initiatives.
• Manage the broader strategic perspective and overall success of the portfolio and program of work, not just individual projects. Identify, escalate, and mitigate risks and blockers.
• Ensure full alignment and inter-dependency management of portfolios with other Chase Travel Program/Portfolio managers' portfolios.

Preferred Qualifications, capabilities and skills:

• PMP certification; Agile Certification
• Program Management experience with complex technology and product initiatives.
• Experience in the Travel business a plus

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.