Project & Change Specialist

Job Title: Product and Change Specialist, VP

Location: Pune, India

Role Description

• Our organization within Deutsche Bank is AFC Production Services. We are responsible for providing technical L2 application support for business applications.
• The AFC (Anti-Financial Crime) line of business has a current portfolio of 25+ applications. The organization is in process of transforming itself using Google Cloud and many new technology offerings.
• As a Vice President, your role will include hands-on production support and be actively involved in technical issues resolution across multiple applications.
• You will also be working as application lead and will be responsible for technical & operational processes for all application you support.

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank - Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.  At every level, agile minds are rewarded with competitive pay, support, and opportunities to excel. 

You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Lead and drive production support strategy, ensuring alignment with business objectives and SRE/RTB transformation goals
• Provide thought leadership in implementing ITIL principles to enhance automation, monitoring and operational efficiency.
• Manage regional L2 team and vendor teams supporting the application. Ensure the team is up to speed and picks up the support duties.
• Guiding technical subject matter experts on the applications being supported including business flows, application architecture, and hardware configuration.
• Own, define and track KPIs, SLAs, Dashboards and operational metrics to measure and improve application stability and performance.
• Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure, and third-party systems / data providers & vendors.
• Fostering a culture of continuous learning, proactive monitoring, and incident prevention.
• Establish governance frameworks for production support operations, ensuring effective tracking and reporting of incidents, problems and changes
• Mentor and guiding AVP’s, fostering technical upskill and knowledge sharing.
• Provide strategic input into disaster recovery planning, failover strategies and business continuity procedures
• Collaborate and deliver on initiatives and install these initiatives to drive stability in the environment.
• Perform reviews of all open production items with the development team and push for updates and resolutions to outstanding tasks and reoccurring issues.
• Evaluate and implement emerging technologies to enhance production support capabilities.
• Ensure regulatory and compliance adherence, managing audits, access reviews, and security controls in line with organizational policies.
• Drive Programs and Projects for RTB function across domains
• Lead Application onboarding for all new applications coming into RTB remit to ensure safe and timely transition
• Develop executive-level reporting on production health, risk, and stability metrics for senior leadership.
• The candidate will have to work in shifts as part of a Rota covering APAC and EMEA hours between 07:00 IST and 09:00 PM IST (2 shifts). In the event of major outages or issues we may ask for flexibility to help provide appropriate cover.
• Weekend on-call coverage needs to be provided on rotational/need basis.

Your skills and experience

• 13-20+ years of experience in providing hands on IT application support.
• Experience in managing vendor team’s providing 24x7 support. 
• Preferred: VP or head of domain role experience, Experience in an investment bank, financial institution or Managed Service Industry
• Bachelor’s degree from an accredited college or university with a concentration in Computer Science or IT-related discipline (or equivalent work experience/diploma/certification).
• Preferred: ITIL v3 foundation certification or higher.
• Knowledgeable in cloud products like Google Cloud Platform (GCP), AWS and hybrid applications.
• Understanding of SII and Audit concepts and ability to drive Audit calls
• Strong understanding of ITIL / DEVOPS best practices for supporting a production environment.
• Monitoring Tools: Knowledge of Control M, Grafana, Geneos, Google Cloud Monitoring.
• Understanding of database concepts and exposure in working with Oracle, MS SQL, Big Query  etc. databases.
• Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Skills That Will Help You Excel

• Strong written and oral communication skills, including the ability to communicate technical information to a non-technical audience and good analytical and problem-solving skills.
• Proven experience in leading and managing large L2/L3 support teams, including managing vendor teams and offshore resources. across multiple geographies.
• Able to train, coach, and mentor and know where each technique is best applied.
• Experience with GCP or another public cloud provider to build applications.
• Experience in an investment bank, financial institution or large corporation using enterprise hardware and software.
• Knowledge of Actimize, Mantas, and case management software is good to have.
• Prior experience in automation projects is great to have.
• Budget and resource planning experience, optimizing operational costs and workforce efficiency.
• Strong stakeholder management skills ensuring seamless coordination between business, development, and infrastructure teams.
• Ability to manage high-pressure issues, coordinating across teams to drive swift resolution.
• Strong negotiation skills with interface teams to drive process improvements and efficiency gains.

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.