Coordinates customer requests for facility services with contractors and vendors, including scheduling, service-call updates, quote negotiation, proposal support, escalation handling, and completion confirmation. Provides administrative support, processes high volumes of calls and data, manages emergency requests, communicates with corporate facilities teams, and supports assigned projects and rollouts. Requires strong organization, customer service, communication, attention to detail, and basic technology skills.
Position Summary:
Primarily responsible for coordinating customer requests for facility services with authorized contractors in a timely manner.
Position Responsibilities:
- Process customer requests for facility services according to established department policies and procedures.
- Schedule and update service calls with all appropriate parties
- Confirm satisfactory completion of service calls on behalf of Corporate Facilities Dept and Global.
- Provide timely feedback to Team Leaders regarding service failures or customer concerns.
- Partner with vendors to meet and exceed customer’s service expectations.
- Perform other related duties assigned to; including working occasional holidays, weeknights and weekends.
- Provided administrative support; i.e. (faxing, assist with bids & quotes and input documents and notes as required).
- Negotiate vendor’s quotes and proposals
- Process high volume of data and calls while inputting information into the appropriate technologies.
- Effectively interface with client’s Corporate Facility Department.
- Handle minor escalations regarding contractor errors for a service.
- Handle emergency requests in a highly expedited manner by oneself
- Enter vendor quotes into the appropriate technology as well as negotiate costs
- May draft and submit new customer proposals. Review might be required
- Work with various teams/departments on projects and rollouts assigned.
Skills and Experience:
- One year of experience working in a fast pace office environment.
- Time management: The ability to meet deadlines prioritizes, organize and manage multiple projects.
- Work well independently and as a team member in a fast-paced office
- Ability to exercise flexibility, initiative, and good judgment.
- Attention to detail.
- Strong customer orientation and communication skills.
- Basic Level understanding using Excel; Proficient experience using Outlook and Internet research tools.
- Bilingual a plus
- High School/College experience or related industry experience
Similar Jobs
Blockchain • Fintech • Mobile • Payments • Software • Financial Services
Own Treasury’s data architecture and hands-on development of a Snowflake liquidity datamart. Build integrations, data models, reconciliation logic, data quality controls, forecasting datasets, and production pipelines. Partner with Treasury, Accounting, and machine learning engineers; lead Treasury Management System build-versus-buy recommendations; and operate reliable, controlled data systems through adoption. The role also includes automation, monitoring, incident response, and reducing manual reconciliation and investigation.
Top Skills:
AirflowDbtPrefectPythonSnowflakeSQL
Big Data • Fintech • Mobile • Payments • Financial Services
Evaluate, structure, and price consumer asset-backed transactions; develop capital structuring, pricing, and quantitative loan performance models; and provide insights supporting funding strategy and merchant pricing. Collaborate with Capital Markets, Treasury, Credit, Commercial, Product, Engineering, and other teams to guide funding, product, and business decisions.
Top Skills:
BloombergIntexPythonSQL
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
Lead FleetDM migration and engineer a shared endpoint platform supporting Windows, macOS, and Linux. Build automation, integrations, configuration-as-code workflows, monitoring, controlled deployments, remediation processes, and recovery practices. Partner with security, IAM, infrastructure, and support teams to resolve dependencies, improve reliability, reduce manual effort, and guide phased adoption. Mentor engineers and establish maintainable operational handoffs.
Top Skills:
APIsConfiguration-As-CodeFleetdmGitGoIdentity IntegrationsIntuneItsm IntegrationsJAMFLinuxmacOSMonitoringOsqueryPowershellPythonSecrets ManagementShell ScriptingSQLWindows
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
