Project Coordinator

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

Position Overview:

The Project Team Coordinator supports client implementations, from initial engagement to final launch, and provides ongoing support to live studies through to final close out and archiving.

Responsibilities:

• Support Project Managers (PMs) on study related duties including but not limited to:
• Data Change Requests, Support Requests, and Production Incidents on assigned studies.
• Organizing and scheduling check-ins.
• Logging support tickets for studies.
• Go-live setup tasks such as adding sites and users.
• Overseeing activities related to posting studies to various environments.
• Ensuring deliverables are in place and driving/overseeing the posting of a study to various environments
• Client acceptance testing and unit testing.
• Study documentation updates and creation.
• Change order generation and routing for contractual study changes
• Collating and trending metrics for PMs from study and system data, support tickets, CAPAs and incident tickets.
• Supporting study monitoring through automated checks, resolution of notifications, and escalation of noted study issues.
• Support internal teams to help them manage maintenance issues as needed
• Provide regular reports, study metrics, and other updates to the PMs on assigned tasks.
• Produce company-level, account-level, and study-level metrics.

Education:

• Bachelor’s degree or equivalent and/or appropriate work experience

Experience:

• Experience coordinating and scheduling for high-volume operations
• Ability to understand and communicate task or project tracking methodologies
• Organized with methodical approach to scheduling
• Microsoft Office suite, with advance skills in Excel (PivotTables, VLOOKUP, Filtering, etc.)

Skills:

• Attention to detail and quality orientation
• Strong customer service orientation
• Organized, logical approach to prioritizing and executing assignments
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment

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