Lead Salesforce delivery and implementation projects from estimation and planning through design, build, testing, transition, and support. Manage project plans, budgets, risks, dependencies, stakeholders, resources, suppliers, statements of work, billing, and service-level commitments. Oversee global 24x7 support operations, operational reporting, incident management, and process improvements while ensuring timely, high-quality delivery and customer satisfaction.
About InspireXT
We are on a mission to become the world's most trusted supply chain consulting partner, and to create a company where our clients, our people and our partners flourish. We have lofty ambitions in an exciting market, where sustainability, efficiency, AI & technology enablement are driving bold collaborations in pursuit of customer excellence and profitable growth. The foundation is laid, momentum is building, and we now are looking for talented team players who share our values and want to make a meaningful difference and be part of shaping the next chapter. We were born in the UK 8 years ago, and we now have colleagues in 4 markets who are delivering Customer Centric Supply Chain solutions to our clients, bringing together the latest offerings from our various Alliance partners like Databricks, Oracle, Salesforce, Litmus and Specright as well as innovative AI & technology solutions that deliver rapid time to value.
WHY InspireXT?
Because transformation, at its best, is human. You’ll work with people who care deeply about what they do, who believe in trust before transactions, and who want to leave every client stronger than they found them. We are on a strong path of growth, and you’ll get to be part of that journey — helping shape the systems, culture, and capabilities that will scale with us. If that sounds like you – we’d love to hear from you. Apply to be part of our growth story.
Note: We are an equal opportunities employer, committed to fostering diversity & growth for all. We welcome applications from traditional and unusual backgrounds, and also are happy to discuss any specific accommodations required in the recruitment process to help you shine.
Are you ready to inspire? #MakingWinners #InspireXT #SupplyChainExperts
Role Description
An ideal candidate will have a proven track record in structuring, planning and executing Salesforce delivery project, both with on-prem and cloud technologies. You will be working with a talented team of professionals and playing the lead role in managing project deliveries. You will also be responsible for planning and deploying support services as defined by the agreed upon Service Level Agreement and ensures deliverables are met.
Job Location - Pune/Bangalore
Key Responsibilities
The following list provides a view of the kinds of activities that you will be undertaking:
- Estimation and planning for large, complex projects – including Salesforce CRM.
- Developing detailed project plan, WBS.
- Driving forward the delivery of high-quality work on-time and on-budget.
- Leading modules within delivery lifecycle.
- Providing relevant delivery expertise to support design and implementation work.
- Identifying and managing the risk, assumptions, issues, and dependencies across the project.
- Working closely with our clients to manage stakeholder expectations and our delivery assumptions and plans.
- Assisting in delivery planning and execution.
- Using a variety of delivery methodologies including Waterfall and Agile.
- Coordination of support resources, as well as, facilitating communication with customers and internal partners.
- Maintain knowledge set and capabilities of team functions.
- Oversee 24x7 Support Operations delivered by a Global Team.
- Follow appropriate governance model/plan for SLA-based support contracts.
- Collaborating with cross-functional teams to ensure successful and timely delivery of high-quality support services.
- Ensure that systems, processes, and methodologies as specified, are followed to ensure effective monitoring, control, and support of service delivery.
- Manage regular internal and customer-facing operational reporting, incident management, resource forecasting and utilization, and overall account status.
- Responsible for timely and accurate monthly billing in accordance with the client's contract. This includes regular reviews and management of resources time and timesheets.
- Ensure excellence in service delivery to ensure customer satisfaction and minimize downtime.
- Identify areas for process improvement to ensure that teams are improving performance and service quality.
- Lead efforts at client engagements and across Centroid to implement and measure the improvements.
- Track, manage, negotiate, and maintain client SOWs (Statements of Work), budgets, and project resource timesheets.
- Communicate potential needs for change orders with clients based on new support needs or projects.
Requirements
- 5+ years of proven delivery and implementation experience of Salesforce CRM with at least 1 full scope Salesforce delivery project.
- Excellent communication skills.
- Experience managing project phases or modules (design, build, test and transition) along with exposure to budget tracking
- Demonstrable experience managing customers and delivery of IT services.
- Proven people management skills.
- ITIL Service Delivery qualification is good to have.
- Ability to identify and understand Risks, Assumptions, Issues and Dependencies.
- Proven experience of working with clients and offshore delivery centres and remote teams.
- Strong organisational skills managing multiple priorities simultaneously.
- Experience of line managing resources and project managing a team of resources.
- Experience of managing complex deliveries coordinating with more than one supplier with multiple dependencies and work plans.
- Cloud/ industry certifications and credentials.
- Strong Technical and Emotional Quotient.
Benefits
- As part of a growing, ambitious, and progressive organization you will receive a competitive compensation package including retirement benefits, health and life insurance.
- In addition to your fixed salary, you will also receive variable compensation linked to the achievement of your goals.
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