Project Manager

Job Description
This is an excellent opportunity to develop your skills, contribute to meaningful projects, and grow your career in a dynamic, supportive environment.
As an Associate Program Manager in Customer Identity and Authentication team , you will play a key role in supporting the delivery and enhancement of secure, user-friendly authentication solutions for our digital banking platforms. You will collaborate with product, technology, risk, and operations teams to help ensure our customers have a seamless and safe experience accessing their accounts.
Job Responsibilities

• Support the planning, coordination, and execution of projects related to customer identity and authentication.
• Collaborate with cross-functional teams-including product managers, engineers, designers, and risk partners-to deliver secure and user-centric authentication features.
• Assist in tracking project timelines, deliverables, and dependencies to ensure successful and timely releases.
• Help document requirements, process flows, and best practices for identity and authentication solutions.
• Participate in testing, quality assurance, and user feedback sessions to help improve product performance and customer experience.
• Monitor key metrics and support reporting on product performance, adoption, and customer satisfaction.
• Contribute to risk, compliance, and regulatory documentation as needed.
• Stay informed about industry trends and emerging technologies in digital identity and authentication.

Required Qualifications, Capabilities, and Skills

• 1+ years of experience or relevant internship in program management, project management, product management, or a related field.
• Basic understanding of digital identity, authentication, or security concepts.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) or similar tools.

Preferred Qualifications, Capabilities, and Skills

• Experience working in financial services, technology, or a regulated industry.
• Exposure to agile project management methodologies.
• Interest in digital security, customer experience, or technology innovation.
• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.