Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
The Operations Project Management Office (OPMO) is seeking an experienced project manager with financial services, US Insurance, contact center, workforce management & customer service experience and a proven history of delivering projects of mid- to -high complexity. In this role, you will be accountable for the planning, day-to-day execution, management, implementation and reporting of critical New Business & Underwriting Transformational projects while using the defined project management (PM) processes and standards. As an OPMO Project Manager, you will execute by following a standardized process for project initiation, planning, execution, and closing. Project managers will partner and support project sponsors and portfolio lead in developing required detailed project artifacts tailored to project complexity. You will be required to influence without authority and partner across the organization between business, technology, supplier and other corporate functions.
As a Project Manager, your responsibilities include the following:
- Partner with Project Sponsors and Functional Managers to compile Discovery artifacts such as Scope documents, Cost Benefit Analysis (CBA), Project Charter, high level Resource Plan, and high-level Milestone Plan to be reviewed to receive Discovery Funding
- Develop and maintain required Detailed Planning artifacts and manage plan execution
- Determine project scope and manage scope execution across multiple large projects or medium to large programs where scope is subject to change, contains high complexity and high degree of risk, large number of resources, and complex organizational change issues that support complex enterprise or strategic corporate goals
- Anticipate and address delivery challenges, and request budget changes if needed following associated Change Request Process
- Develop high-level milestones during Discovery and develop detailed project schedules during Detailed Planning
- Works with a high degree of autonomy to apply industry leading project and program management knowledge to refine the resource plan, develop a RACI Matrix, conduct a Key-Person Risk Assessment, and Third-Party Support Needs Assessment as needed
- Ensure early identification, resolution, and escalation of project risks through maintenance of Risk and Issue Log and project Pre-Mortem activity
- Drives continuous improvement and efficiencies beyond own scope of responsibility
- Accountable for meeting all business requirements from development through implementation
- Confirm achievement of objectives, verify and document project results to formalize acceptance of business & readiness deliverables by the sponsor
- Facilitate lessons learned for business team and retain information in a central location for future use
Skills & Competencies
- Project Management
- Insurance Operations
- Stakeholder Engagement & Influence
- Risk & Issue Management
- Strategic Planning & Execution
- Change Management
- Continuous Improvement
- Documentation & Reporting
Qualifications
- Bachelor's degree
- 11+ years of project management experience, 3+ within a PMO
- 8+ years of experience leading projects impacting the insurance industry
- Project Management Professional (PMP) certification or equivalent preferred.
- Agile/Waterfall project management experience
- Proven success in delivering complex long-term projects on time, within budget, and to scope
- Strong understanding of project management methodologies
- Excellent communication (written and verbal) and interpersonal skills
- Proficiency in project management software including but not limited to MS Project, MS Planner, and Jira
- Understanding of US insurance regulations.
- Open to Night Shifts (US Time zone)
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
