Key Responsibilities:
End-to-End Program Delivery & SLA Management
Manage the end to end project management workflow.
Able to complete project management tasks autonomously.
Able to take responsibility for end to end project deliverables in accordance with SLAs.
Ensure all projects are delivered on time as per customer SLA.
Establishes deadlines /ensures deadlines are feasible and completes tasks by said deadlines.
Effectively balances and manages priorities across a variety of task types and customers.
Responsiveness to internal and external comms within pre-defined SLAs.
Responds quickly and efficiently to internal and external stakeholders.
Resource Strategy & Team Leadership
Responsible for maintaining resources, core teams and pipeline to support project management work.
Identifies resource requirements for production work.
Performs self-sourcing in our existing vendor database and enters sourcing requests when new vendors are needed.
Manage linguist communication for all projects.
Able to define and delegate admin work to PCs Interns.
Train supporting resources on key production processes and methodology.
Quality, Risk, & Financial Assurance
Responsible for CM, Quality and OTD KPIs.
Manage quality at project level - including Review, Verification, QA, LQE.
Manage quality complaints and feedback received from stakeholders.
Risk analysis to identify risks, potential issues, plan to and mitigate them.
Completes ongoing risk assessment and mitigation for all production areas.
Escalates issues or problems to manager in an effective manner, along with proposed solutions.
Raise Customer Support tickets for 100% of production blockers (Jira).
Process and approves invoicing and payments.
Provides insight to Strategist into revenue forecasts based on production volume.
Technical Execution & Process Governance
Demonstrates a deep understanding of all production workflows and processes related to their accounts.
Asks pertinent questions to ensure full comprehension of the task in hand; Strictly follows Production SOPs and best practices.
Consistently follow correct protocols for tasks and accounts.
Monitor and enforce adherence to correct production procedures.
Develop and maintain process documentation related to their task load and the tasks delegated to other resources.
Utilize systems and tools released by Production Enablement.
Ensure all system admin, including data entry, is accurate.
Perform file analysis and engages with Solutions team for support on file types.
Creates and monitors linguistic assets (TM, Style Guides, reference material).
Skills and Experience:
A Bachelor’s degree, or equivalent; Master’s degree preferred
2+ years of professional experience in a field similar or related to Localization Project Management
Excellent client-facing and internal communication skills
Solid organizational skills including meticulous attention to detail and multitasking skills
Able to meet deadlines and work under pressure
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