Project Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a TaskUs Project Manager, you will be the architect of AI-integrated project delivery. Your mission is to transcend traditional road mapping by orchestrating human-AI collaboration to accelerate client implementations and internal digital transformations. Your role involves road mapping, planning, documenting, and leading initiatives that help TaskUs and its clients stay ahead of the curve. You’ll manage projects ranging from client implementations to site builds and strategic company initiatives, with success measured by the outcomes you deliver.

Your responsibilities include:

• Developing comprehensive project plans using standardized documentation (WBS, agendas, action trackers).

• Engaging with key stakeholders and sponsors throughout the project lifecycle, ensuring scope, cost, and timelines are met.

• Leading weekly syncs, tracking milestones, action items, and escalation points.

• Conducting deep-dive meetings with stakeholders, documenting actions, and creating timelines for resolution.

• Validating workflows and processes for new opportunities.

• Acting as the communication hub for project stakeholders, managing competing priorities and expectations.

• Collaborating with internal and external teams across multiple geographies, driving process improvements, troubleshooting issues, and maintaining strong relationships with global partners.

• Being adaptable and solution-minded, navigating changes with resilience and a focus on positive outcomes.

• Managing client relationships and expectations throughout the project cycle.

• Contributing to the closure process and organization-wide improvements based on lessons learned.

• Reporting to cross-geo managers and aligning with diverse teams across multiple regions.

• AI-Enhanced Documentation & Planning: Proactively incorporate generative AI tools (e.g., Google Workspace with Gemini) or likes to streamline the creation of project documentation, including initial project plans, executive reports, and proposals.

• Process Automation & Improvement: Identify opportunities to leverage AI for process improvements, including automating routine project tasks using tools like Workspace Studio, or utilizing AI for deep research and comprehensive reporting on complex project topics.

• AI for Data & Organization: Utilize AI capabilities within spreadsheets (e.g., Gemini in Sheets) or likes to organize project data, create custom tables such as task trackers, and automate manual text processing tasks.

• Intelligent Communication & Collaboration: Utilize AI features (e.g., automatic meeting notes and translated captions in video conferencing) to enhance cross-geographic collaboration, manage communication efficiency, and remove language barriers during syncs with diverse global teams.
   

Requirements:

• Bachelor’s degree or equivalent business/project management experience.
  3-5 years of project management experience.

• 2+ years in operations/account management, working directly with clients.

• Strong written and verbal communication skills.

• Exceptional problem-solving ability and attention to detail.

• Ability to work collaboratively with teams across different geographies, manage cross-functional teams respectfully, and report to cross-geo managers.

• A solution-oriented mindset, comfortable with change and evolving business needs.

• Openness to working in multiple time zones, usually aligning with client or project team’s working hours.

• Generative AI Fundamentals: Demonstrated understanding of core generative AI principles and their practical application in project planning, documentation, and stakeholder communication.

• Prompt Engineering Proficiency: Proven ability to craft clear, specific, and effective prompts to guide AI tools in generating accurate and useful outputs, such as drafting summaries, creating content, or refining ideas.

• AI Curation & Governance: A critical understanding of AI limitations and a commitment to curating, validating, and iterating on AI-generated content to ensure accuracy and alignment with project goals.

Preferred Qualifications:

• BPO experience.
  PMP, Agile, and/or Lean Six Sigma certifications.

• Gemini/AI Tool Familiarity: Familiarity with the Google Workspace with Gemini feature set (Docs, Sheets, Slides, Meet, Gmail) and experience leveraging these or other AI tools to accelerate project workflows and content creation.

• Innovative Problem Solving: Experience using AI tools to brainstorm effectively, refine thinking, and discover new perspectives to solve complex problems and challenge existing project paradigms.

• Experience with international vendor management and launching new sites or geographies.

• Familiarity with cloud-based systems (8x8, Aircall, Five9, Salesforce, Zendesk, Smartsheet, G Suite).

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.