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Zocdoc

Provider Data Operations Senior Associate

Posted 2 Days Ago
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Hybrid
Pune, Maharashtra
Mid level
Easy Apply
Hybrid
Pune, Maharashtra
Mid level
As a Provider Data Operations Senior Associate, you'll manage complex data, ensuring accuracy and integrity while creating insightful reports and automating tasks for efficiency.
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Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.


Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 


We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.


Your Impact On Our Mission:

In this position, you will become the guardian of our data ecosystem. You will proactively manage, structure, and analyze high-volume data, transforming raw information into a strategic asset. You will leverage your analytical prowess to identify and resolve data discrepancies, ensuring unparalleled accuracy in client-level records. Your expertise will be instrumental in maintaining robust data integrity, driving continuous improvement, and empowering our organization with reliable, actionable insights.

Your Day To Day Includes...

  • Utilize SQL to extract, manipulate, audit, and analyze data
  • Utilize AI prompts to achieve overall workflow efficiency
  • Develop and maintain custom scripts using Google Apps Script to automate routine tasks
  • Troubleshoot and optimize existing Apps Script applications to ensure functionality, scalability, and improved performance
  • Generate regular and ad-hoc reports on Salesforce or Looker to support business decisions, highlighting actionable insights and trends
  • Build and maintain a reporting infrastructure that integrates data from various sources

You’ll Be Successful In This Role If You Have…

  • At least a bachelor’s degree from a reputed institution (good percentage or a minimum of 60% in 10th/12th/graduation and above)
  • At least 3-4 years of work experience
  • Advanced expertise in SQL, with a strong ability to write, optimize, and troubleshoot complex queries.
  • Experience with tools like SalesForce or Looker. Ability to create insightful dashboards and reports
  • Proven ability to use AI tools to automate tasks.
  • Advanced skills in Microsoft Excel and Google Sheets especially AppScripts, with experience in using advanced functions for data analysis and reporting.
  • Exceptional attention to detail and accuracy in working with complex data
  • Strong problem-solving skills and the ability to analyze and resolve data discrepancies.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment and a high sense of accountability and urgency
  • Excellent verbal and written communication skills in English, with the ability to articulate complex ideas clearly and effectively.
  • A background in US healthcare or Healthcare Tech companies is a plus.

Benefits:

  • An incredible team of smart and supportive people
  • A competitive compensation package, including attractive medical insurance
  • Amazing perks – think catered lunch every day, Ping Pong, etc.
  • Daycare/creche facility for kids
  • The chance to create a better healthcare experience for millions of patients!
  • Corporate wellness programs with Headspace
  • Cellphone and wifi reimbursement
  • Competitive parental leave
  • Sabbatical leave (over 5 years)
  • Annual sponsored health check-ups
  • Zocdoc is certified as a Great Place to Work 2024-2025

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills

Google Apps Script
Google Sheets
Looker
Excel
Salesforce
SQL

Zocdoc Pune, Mahārāshtra, IND Office

Pune, India

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