The QA Manager will lead the QA team, manage testing phases, implement QA processes, conduct risk-based testing, and drive automated testing initiatives.
QA Manager
Location: Pune
Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.Read more about us at: www.sms-magic.com
Company Overview: Watch here
Job Summary:
Location: Pune
Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.Read more about us at: www.sms-magic.com
Company Overview: Watch here
Job Summary:
We are seeking a highly skilled and results-driven QA Manager with a solid background in Manual Testing, API Testing, Automation, and DevOps, along with exposure to Non-Functional Testing (Performance & Security). The ideal candidate has strong team management experience, excels under pressure, and can effectively lead QA efforts across multiple concurrent projects in a fast-paced environment.
Key Responsibilities:
- Strategize and drive the QA roadmap aligned with business goals and product delivery timelines.
- Lead a cross-functional QA team (manual, automation, DevOps, performance) and manage their day-to-day deliverables.
- Design, implement, and enforce standard QA processes, templates, and tools across teams to ensure high-quality software delivery.
- Own and manage all test phases: unit testing, integration testing, system testing, regression, UAT, and post-deployment validation.
- Collaborate with product, development, and support teams to analyze requirements, define acceptance criteria, and ensure testability.
- Conduct risk-based testing to prioritize critical areas during tight delivery windows.
- Drive automated testing initiatives (UI, API, regression) and ensure continuous improvement in test coverage.
- Partner with DevOps for CI/CD pipeline integration, infrastructure readiness, and shift-left testing.
- Manage performance benchmarking, load/stress testing, and security validations using industry tools and practices.
- Handle resource planning, hiring, mentoring, and performance reviews for the QA team.
Prepare and present QA dashboards, test metrics, and release readiness reports to leadership. - Ensure defect prevention through root cause analysis and retrospectives.
- 11+ years of total QA experience, with 2+ years in a leadership or managerial role and 5+ experience in automation
- Strong experience with manual testing, API testing, and test automation frameworks (e.g., Selenium, Cypress).
- Hands-on exposure to DevOps tools and CI/CD environments.
- Experience in non-functional testing such as performance and basic security validations.
- Proven ability to lead teams and manage QA for multiple parallel projects.
- Excellent problem-solving, communication, and team collaboration skills.
- Comfortable working under pressure and meeting tight deadlines.
- Experience in Agile/Scrum methodologies.
- ISTQB or other relevant certifications.
- Familiarity with cloud platforms like AWS or Azure.
- Basic scripting knowledge (Python, Bash, etc.) for automation and tool integration.
Top Skills
Api Testing
Automation
AWS
Azure
Bash
Ci/Cd
Cypress
DevOps
Manual Testing
Performance Testing
Python
Security Testing
Selenium
SMS-Magic Pune, Mahārāshtra, IND Office
University Circle, Shivaji Nagar, Pune, Maharashtra , India, 411016
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