Monitor and evaluate customer interactions (calls, emails, chats) for quality and compliance, report findings, participate in calibration sessions, support scoring consistency, maintain program knowledge, and drive continuous improvement initiatives.
Job Title:
Quality Evaluator with GermanJob Description
The Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.🛠️ Key responsibilities- Monitor and evaluate customer interactions: Review calls, emails, and chats for quality, accuracy, and compliance
- Share feedback and insights: Report evaluation results and identify improvement opportunities
- Support scoring consistency: Take part in calibration sessions with Quality, Operations, and clients
- Maintain program knowledge: Stay up to date with processes, products, and quality guidelines
- Drive continuous improvement: Support quality initiatives, operational improvements, and training needs
- Experience: +1 year in a similar role, ideally in BPO or call center environment
- Languages: Fluent in German and English (at least C1 level) - both verbal and written.
- Skills: Strong attention to detail, Good communication skills, Ability to multitask and meet deadlines, Microsoft Office proficiency
- Location: Availability to work from our Katowice office
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13Language Requirements:
English, German (Required)Time Type:
Full time2026-11-03Similar Jobs
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Generate and qualify enterprise sales opportunities for Samsara’s SaaS products by conducting approximately 50 daily cold calls, mapping accounts, engaging executives, and building product demand. The role requires resilience, curiosity, collaboration, and the ability to learn technical concepts and use AI in daily workflows. Successful representatives may advance to closing sales roles within two years.
Top Skills:
Artificial Intelligence (Ai)Internet Of Things (Iot)Linkedin Sales NavigatorSalesforceZoominfo
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Entry-level sales role focused on responding to prospective customer inquiries, booking product demos, identifying new business opportunities, supporting Account Development and Account Executive teams, and maintaining accurate CRM records. The position includes formal and on-the-job training to develop into an outbound Account Development Representative and offers a progression path toward Account Executive.
Top Skills:
CRMInternet Of Things (Iot)SaaSSalesforce
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Develop and manage Square’s always-on B2B content engine across social, thought leadership, customer stories, partner content, and industry narratives. Build content calendars, formats, briefs, campaigns, and AI-assisted workflows; coordinate cross-functional teams and external partners; oversee production through launch; and analyze performance to optimize messaging, formats, and distribution.
Top Skills:
Ai ToolsLinkedInSocial AnalyticsSocial Media Platforms
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
