Job Description
Our committed Quality Specialist is dedicated to ensuring that your products and services not only meet but surpass industry standards. With meticulous attention to detail and a steadfast commitment to excellence, we assist businesses like yours in achieving exceptional quality assurance.
Job Summary:
As a Quality Specialist III within our Quality Assurance Team, you will be responsible for reviewing transactional interactions to ensure quality and consistency throughout Collections. You will be the first line of defense to identify and raise process gaps, trends, and opportunities, and recommend process improvements. You will execute quality evaluations to test the effectiveness of regulatory compliance and policy and procedure. You will work closely with the Quality Team Leaders and Business Partners to ensure departmental quality standards are met. You will also be required to complete ongoing training and certification requirements and meet high quality standards to continue performing in this role.
Job Responsibilities:
- Reviewing transactional interactions to ensure quality and consistency are achieved throughout Collections.
- Act as First line of defense to identify and raise process gaps, trends and opportunities and recommend process improvements.
- Execute quality evaluations to test the effectiveness of regulatory compliance and policy and procedure.
- Works closely with the Quality Team Leaders and Business Partners to ensure departmental quality standards are met.
- Complete ongoing training and certification requirements and meet high quality standards to continue performing in this role.
Required qualifications, skills, and capabilities:• Minimum 1+ years of consumer loan Operations, Collections, Loan Servicing, or Quality Control / Assurance experience • Excellent judgment, analytical, decision-making, and conflict resolution skills • Detail oriented • High level of professionalism, self-motivation, and sense of urgency • Strong oral and written communication • Ability to solve complex problems • Microsoft Office product skills required
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
