Manage the Error Management Practice, overseeing the lifecycle of customer-reported bugs. Collaborate with various teams to enhance quality, productivity, and effectiveness in error management. Engage in continuous improvement practices while ensuring adherence to audit requirements.
What's the role?
- Error Management Practice within Platform Foundation supporting multiple products which are 'In-SOP' (Seamless ADAS Maps, HDLM, HERE Lanes, IVI etc. or 'Pre-SOP' (SAM, Blackbird, Gottlieb, HCP3 etc.)
- Investigation, triaging and monitoring customer reported bugs / errors.
- Drive E2E life cycle of customer reported bugs from acknowledging, in progress, verification & test fixes, resolution (closure), blocked & seeking additional information from customer. monitoring drives the appropriate Quality and Continuous Improvement culture in the company
- Good knowledge of JIRA workflows and JIRA projects such as in HERESUP on JIRA cloud alongside legacy JIRA projects such as DEVSUP (JiraWeb for HD Live Map), HCP3 (SealJira for Cariad) & Gottlieb (DEVZone for Daimler)
- Monitor ticket backlogs &Perform tickets trend analysis
- Look for Continuous Improvement opportunity to improve effectiveness & productivity of Error Management Practice across platform foundation and HERE.
- Interface & work with Head of Quality in Platform & Technology, Error Managers from Platform & Technology, Technical Support Engineers, Tier 3 teams from Foundation engineering, operations, P&T, Error management colleagues within PF Quality to ensure success of Error Management KPI's and objectives are met.
- Defines and manages internal and external audit requirements such as A-SPICE, ISO.
- Defines and implements error management strategies to improve effectiveness and productivity.
Who are you?
JOB QUALIFICATIONS
- Bachelor's degree (Engineering, Statistics or Geosciences preferred)
- Minimum six to nine years of relevant experience required,
- Four years management/leadership experience required
- General knowledge of Error Management workflow, JIRA projects such as DEVSUP, HCP3, Knowledge of HD Live Map products and tools etc.
- Project Management Experience, exposure to Lean & Six Sigma processes is desirable
- Excellent communication (internal & external), presentation and storytelling kills
- Proven understanding of technology and work process flows
- Strong analytical and problem-solving skills required
- Strong team leadership, organizational and management skills
- Knowledge of statistical methods as applied to Quality principles, Minitab knowledge desired.
- Ability to interact with a large number of stakeholders at variety of levels within and outside of the organization.
- Travel if required.
CERTIFICATIONS
- Six Sigma White Belt, Green Belt certification desired,
- Project Management Experience (PMP certification) desirable
HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Who are we?
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.
At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.
Top Skills
JIRA
Lean
Minitab
Project Management
Six Sigma
Statistical Methods
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