Description
As a Trainer Partner at monday.com, you will play a pivotal role in educating clients on the features, functionality, and best practices of our platform. A main focus of your role will be to connect with users, understand their needs, and deliver tailored training sessions to empower them. You will develop and continually enhance training content, ensuring it aligns with business needs, product updates, and user requirements. Additionally, you will lead and manage the Train the Trainer program, where you will train external trainers to help scale the training program effectively. You will collaborate closely with internal teams to ensure that all training initiatives support customer success. The ideal candidate is passionate about the product, thrives on delivering engaging training sessions, and is committed to fostering a culture of continuous learning and improvement.
About The Role
Training Delivery:
- Conduct live and virtual training sessions for customers, ensuring engagement and knowledge transfer.
- Tailor training content to customer use cases, industry-specific needs, and different audience types, including end users, champions, and support teams.
- Develop and deliver product training to a variety of stakeholders to ensure widespread understanding and effective adoption of the platform.
Content Development:
- Collaborate with the instructional design team, content, marketing, and customer success teams to create training materials such as presentations, guides, and webinars.
- Continuously update training materials to reflect new features, product enhancements, and customer feedback.
- Gather client feedback from training sessions and courses to improve the overall training experience and ensure content is relevant and impactful.
Train the Trainer Program:
- Build, lead and manage the Train the Trainer program, training external trainers to help scale the training program and ensure consistent, high-quality delivery.
In-person Training Sales Development:
- Collaborate with Account Managers (AM) and Customer Success Managers (CSM) to promote in-person training programs, showcasing the product’s value proposition to potential clients.
- Manage the sales pipeline by communicating with customers, understanding their needs, and aligning them with appropriate training solutions.
- This role involves frequent travel.
Reporting & Metrics:
- Track and report on training participation, engagement, and performance metrics to gauge the success and impact of training initiatives.
- Collecting insight from the field and use data insights to assess the impact of training on product adoption, customer satisfaction, and overall success.
Internal Collaboration:
- Work closely with various internal stakeholders (customer success, product enablement, CX, and marketing teams) to ensure that training aligns with the overall company strategy and objectives.
- Participate in product launch meetings to stay informed on new features and communicate these updates to clients.
- Support CX representatives by addressing escalated questions and providing expert guidance.
Customer Success Focus:
- Foster a customer-centric approach by ensuring that training programs drive user adoption, enhance customer success, and empower external trainers.
- Support customers in maximizing the value of monday.com through tailored training, ensuring a smooth onboarding and adoption process.
Requirements
Experience:
- 4+ years of experience in a training, instructional design, or customer success role, preferably within a SaaS or tech environment.
- Proven experience in delivering engaging training sessions to diverse audiences (e.g., end users, champions, support teams).
- Experience in developing training materials, including presentations, guides, and webinars, and working with cross-functional teams to create content.
Training & Communication Skills:
- Strong presentation and communication skills, with the ability to explain complex concepts clearly and engagingly.
- Ability to tailor training content to meet the needs of different audiences and industries.
- Experience in both live and virtual training delivery, with proficiency in online training platforms and tools.
Instructional Design Knowledge:
- Familiarity with instructional design principles and best practices for creating effective training content.
- Ability to assess learning needs and create customized training solutions to enhance user adoption and success.
Customer-Centric Approach:
- Demonstrated ability to build strong relationships with customers and internal teams to drive successful training outcomes.
- A strong customer success mindset, with a passion for empowering users and helping them achieve their goals with the platform.
Collaboration & Cross-functional Skills:
- Experience collaborating with multiple internal teams to create and refine training content.
- Strong interpersonal skills and the ability to work effectively with diverse teams and stakeholders.
Data-Driven:
- Ability to track and analyze training participation, engagement, and performance metrics.
- Familiarity with using data insights to assess and improve the impact of training programs on product adoption and customer success.
Problem-Solving & Adaptability:
- Strong problem-solving skills with the ability to quickly adapt to changes in training content, product features, or customer needs.
- Proactive in identifying areas for improvement in training programs and making data-driven adjustments.
Project Management:
- Excellent organizational and project management skills to manage multiple training initiatives, timelines, and stakeholders simultaneously.
Technical Proficiency:
- Familiarity with monday.com’s platform or other similar project management tools is a plus.
- Comfortable using learning management systems (LMS) and other training-related software.
Key Competencies:
- Strong interpersonal and client relationship skills.
- Analytical thinking and problem-solving ability.
- Adaptability to changing product features and customer needs.
- Team player with the ability to work independently.
- Proactive in identifying training opportunities and potential areas of improvement.
- Creative approach to designing and delivering engaging training sessions.
- Exceptional presentation and storytelling skills.
- Availability for travel
- Strong ownership and proactive approach
- Strong project management skills.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York-based hires only: Compensation Range: $120,000 - $160,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
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Our Team
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About The Team (Internal)
As a Trainer Partner at monday.com, you will play a pivotal role in educating clients on the features, functionality, and best practices of our platform. A main focus of your role will be to connect with users, understand their needs, and deliver tailored training sessions to empower them. You will develop and continually enhance training content, ensuring it aligns with business needs, product updates, and user requirements. Additionally, you will lead and manage the Train the Trainer program, where you will train external trainers to help scale the training program effectively. You will collaborate closely with internal teams to ensure that all training initiatives support customer success. The ideal candidate is passionate about the product, thrives on delivering engaging training sessions, and is committed to fostering a culture of continuous learning and improvement.
Internal requirements
About the Role:
Training Delivery:
- Conduct live and virtual training sessions for customers, ensuring engagement and knowledge transfer.
- Tailor training content to customer use cases, industry-specific needs, and different audience types, including end users, champions, and support teams.
- Develop and deliver product training to a variety of stakeholders to ensure widespread understanding and effective adoption of the platform.
Content Development:
- Collaborate with the instructional design team, content, marketing, and customer success teams to create training materials such as presentations, guides, and webinars.
- Continuously update training materials to reflect new features, product enhancements, and customer feedback.
- Gather client feedback from training sessions and courses to improve the overall training experience and ensure content is relevant and impactful.
Train the Trainer Program:
- Build, lead and manage the Train the Trainer program, training external trainers to help scale the training program and ensure consistent, high-quality delivery.
In-person Training Sales Development:
- Collaborate with Account Managers (AM) and Customer Success Managers (CSM) to promote in-person training programs, showcasing the product’s value proposition to potential clients.
- Manage the sales pipeline by communicating with customers, understanding their needs, and aligning them with appropriate training solutions.
- This role involves frequent travel.
Reporting & Metrics:
- Track and report on training participation, engagement, and performance metrics to gauge the success and impact of training initiatives.
- Collecting insight from the field and use data insights to assess the impact of training on product adoption, customer satisfaction, and overall success.
Internal Collaboration:
- Work closely with various internal stakeholders (customer success, product enablement, CX, and marketing teams) to ensure that training aligns with the overall company strategy and objectives.
- Participate in product launch meetings to stay informed on new features and communicate these updates to clients.
- Support CX representatives by addressing escalated questions and providing expert guidance.
Customer Success Focus:
- Foster a customer-centric approach by ensuring that training programs drive user adoption, enhance customer success, and empower external trainers.
- Support customers in maximizing the value of monday.com through tailored training, ensuring a smooth onboarding and adoption process.
Experience:
- 4+ years of experience in a training, instructional design, or customer success role, preferably within a SaaS or tech environment.
- Proven experience in delivering engaging training sessions to diverse audiences (e.g., end users, champions, support teams).
- Experience in developing training materials, including presentations, guides, and webinars, and working with cross-functional teams to create content.
Training & Communication Skills:
- Strong presentation and communication skills, with the ability to explain complex concepts clearly and engagingly.
- Ability to tailor training content to meet the needs of different audiences and industries.
- Experience in both live and virtual training delivery, with proficiency in online training platforms and tools.
Instructional Design Knowledge:
- Familiarity with instructional design principles and best practices for creating effective training content.
- Ability to assess learning needs and create customized training solutions to enhance user adoption and success.
Customer-Centric Approach:
- Demonstrated ability to build strong relationships with customers and internal teams to drive successful training outcomes.
- A strong customer success mindset, with a passion for empowering users and helping them achieve their goals with the platform.
Collaboration & Cross-functional Skills:
- Experience collaborating with multiple internal teams to create and refine training content.
- Strong interpersonal skills and the ability to work effectively with diverse teams and stakeholders.
Data-Driven:
- Ability to track and analyze training participation, engagement, and performance metrics.
- Familiarity with using data insights to assess and improve the impact of training programs on product adoption and customer success.
Problem-Solving & Adaptability:
- Strong problem-solving skills with the ability to quickly adapt to changes in training content, product features, or customer needs.
- Proactive in identifying areas for improvement in training programs and making data-driven adjustments.
Project Management:
- Excellent organizational and project management skills to manage multiple training initiatives, timelines, and stakeholders simultaneously.
Technical Proficiency:
- Familiarity with monday.com’s platform or other similar project management tools is a plus.
- Comfortable using learning management systems (LMS) and other training-related software.
Key Competencies:
- Strong interpersonal and client relationship skills.
- Analytical thinking and problem-solving ability.
- Adaptability to changing product features and customer needs.
- Team player with the ability to work independently.
- Proactive in identifying training opportunities and potential areas of improvement.
- Creative approach to designing and delivering engaging training sessions.
- Exceptional presentation and storytelling skills.
- Availability for travel
- Strong ownership and proactive approach
- Strong project management skills.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
For New York-based hires only: Compensation Range: $120,000 - $160,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations.
