As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Location : RSU Tower, Sukhumvit 31, Bangkok, Thailand : Hybrid
Get To Know Us:
SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries.
Why You Will Love It Here!
Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 6 minutes’ walk from Phromphong BTS or 10 minutes’ walk from Sukhunvit MRT
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays, Business Leave, Maternity Leave, Ordination Leave
Your Wellbeing: Medical, Dental, Vision, Life Insurance, Annual Health Check Up, Employee Assistance Program, Well-Stocked Pantry and Provident Fund Contribution
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University
Education: Paid further education opportunities for employees who are eligible
Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible
Reports to: Head of Release & Deployment Management
What You Will Get To Do:
Role Overview
The Release Manager is responsible for the end-to-end management of the software release process. This includes planning, scheduling, communicating, coordinating, and overseeing software releases across multiple environments & multiple applications. The role requires extensive experience to manage and track the release lifecycle effectively. The Release Manager ensures that software releases are delivered on time, within scope, and with high quality.
Key Responsibilities
1. Release Planning and Coordination
Develop and maintain detailed release deployment schedules, incorporating inputs from development, testing, and operations teams.
Coordinate release activities and resources to ensure successful software deployments.
Utilise Jira to track release progress, manage issues, and communicate updates.
2. Process Management:
Establish, implement, and manage release processes for code through development, test, and production environments.
Create and maintain documentation of release processes, roles, and responsibilities.
Work closely with the rest of the release management team for cross training and overlap of application management, if applicable.
3. Communication:
Serve as the primary point of contact for release communications between development, QA, operations, and other stakeholders.
Provide regular status updates on release progress, issues, and risks.
Chair release status meetings & other meetings as and when required and issue meeting minutes and documentation.
Construct release content documentation and ensure release communications are made available to internal parties (and external clients when required), according to the published Release Deployment Schedule; and participate in any walk-through required or answer any questions arising from the documents.
4. Risk Management:
Identify, document, and mitigate risks associated with the releases process.
Ensure comprehensive impact analysis and risk assessments are conducted for each release cycle.
5. Quality Assurance:
Ensure that all releases are thoroughly tested and validated at each stage of the release process.
Collaborate with QA teams to develop and implement effective testing strategies.
Review & help manage with the QA lead, any defects raised during testing. Understanding their severities and timelines for fixing.
6. Deployment & Live Implementation:
Prepare live implementation runbooks and ensure these are agreed with all parties.
Coordinate and manage the deployment of software releases, ensuring minimal impact on service availability, mid-week and/or weekends.
Arrange and manage any client confidence testing required post live implementation.
Oversee post-live activities & releases, including the collection and documentation of lessons learned.
7. Continuous Improvement:
Continuously refine and improve release management processes, leveraging Jira and other tools to enhance efficiency.
Promote the adoption of best practices in release management and automation.
What You Will Bring:
5+ years of experience in software release management, configuration management, or a related field.
Extensive experience with Jira, including configuration, workflow management, and report generation.
Proven experience in a DevOps environment is highly desirable.
Skills:
In-depth understanding of software development lifecycle (SDLC) and agile methodologies.
Strong project management and organisational skills. Including being able to prioritise effectively to ensure deadlines are met.
Excellent analytical and problem-solving abilities.
Superior communication and interpersonal skills. Including confidence to chair & participate in meetings.
Accountable of the completion of objectives and tasks within given timelines
Working in co-operation with other people in a way that maximizes personal effectiveness, encourages teamwork and achieves the required outcomes.
Certifications:
ITIL Foundation, JIRA administration, or other relevant certifications are a plus.
Key Competencies:
Leadership: Ability to lead cross-functional teams to deliver high-quality software releases.
Attention to Detail: Strong attention to detail to ensure reliability and quality in releases.
Adaptability: Capacity to adapt to changing priorities and manage multiple tasks in a dynamic environment.
Problem-solving: Strong problem-solving skills to address and resolve issues promptly.
Collaboration: Excellent collaboration skills to work effectively with diverse teams and stakeholders.
This role is essential for ensuring the efficient and reliable delivery of software products to customers. The Release Manager will play a key role in optimising the release process, contributing to the delivery of successful releases and customer satisfaction.
#LI-SM1
#CA-SM
We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.
Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.
SS&C Financial Services International Limited
Human Resources Department - Talent Acquisition
6th Floor, RSU Tower 571 Sukhumvit Road
North Klongton, Wattana, Bangkok 10110
Phone: 065-384-4022
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
