Remote Customer Support (Inbound Messaging) - Arabic/English - 05/2025

ModSquad has partnered with a leading music streaming platform to bring the rhythm to millions of users worldwide - and we’re looking for fluent Arabic and English speakers to join our fully remote Customer Support team!

As the first point of contact, you’ll guide users through the beats - helping them with account questions, resolving technical issues, and making sure their experience hits all the right notes. You’ll connect via inbound messaging, supporting users in both Arabic and English with professionalism and heart.

Please note: Qualified applicants will need to complete language assessments in Arabic and English.

What You’ll Be Doing:

• Answer customer inquiries via web-based chat messages

• Troubleshoot app and account issues in real-time

• Guide users through features to maximize their experience

• Deliver service that feels personal, responsive, and human

• Work in both Arabic and English to support a global audience

Who You Are:

• A natural communicator with a love for music and tech

• Confident in both Arabic and English (written communication)

• Experienced in supporting customers via inbound messaging

• Skilled at juggling multiple conversations (3 - 5 chats at once)

• Patient, detail-oriented, and solution-driven

• Committed to delivering memorable service, not just answers

Orientation & Production hours (all hours in Pacific Time)

Orientation: 8 weeks | 40 hrs/week

• Phase 1 (4 weeks): 4:00 AM - 1:00 PM

• Phase 2 (4 weeks): Self-scheduled between 9:00 AM - 10:00 PM

Production (Ongoing):

• Daily, 9:00 AM - 10:00 PM

• Self-schedule 25 hours/week minimum

• 12 hours of those hours must be self-scheduled on Saturday and/or Sunday

• 180 days (as needed)

Need help converting to your local time? Use this handy tool: World Time Buddy - just enter “Sacramento, California” and your location.

What You’ll Need (Workspace Requirements):

• A dedicated desktop or laptop running Windows 10 or newer

• 8 GB of RAM or more

• High-speed internet (25 Mbps or faster)

• Webcam (used during orientation and team check-ins)

• Willingness to install ModSquad security software on your computer and mobile phone

• Dual monitors - highly recommended for multitasking

Please note:  A Chromebook is not sufficient for ModSquad projects.

About ModSquad:

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.