The role involves managing customer interactions via digital platforms, driving sales, coordinating appointments, and supporting operations for a beauty salon.
About the Role
Requirements
Benefits
We are seeking a friendly, highly organized, and sales-driven female professional to join our remote team supporting an upscale beauty salon based in Business Bay, Dubai. This remote role blends customer service, online sales, and administrative coordination. You’ll be the digital face of our salon, managing customer interactions, driving bookings, and supporting operational logistics for both in-salon and home service appointments.
Key Responsibilities- Client Interaction & Support
- Greet and engage clients virtually via WhatsApp, Instagram, phone, and online booking platforms
- Manage client inquiries, resolve issues, and provide personalized service recommendations
- Follow up on appointments, feedback, and rebooking opportunities
- Sales & Upselling
- Promote salon services and products through digital channels
- Convert inquiries into bookings and cross-sell additional treatments or retail products
- Meet or exceed monthly sales and conversion goals
- Administrative Tasks
- Maintain and update digital records of client profiles, bookings, and sales using tools like Excel, Google Sheets, or salon management software
- Manage the salon’s appointment calendar and coordinate scheduling with therapists and service teams
- Handle invoicing, payment confirmations, and digital cash tracking
- Operational Coordination
- Assist in organizing home visit logistics and ensure smooth communication between clients and therapists
- Support internal team communication and timely reporting of client needs and appointments
- Track service feedback and suggest improvements to enhance customer satisfaction
Requirements
- Prior experience in customer service, sales, or front desk operations (preferably in the beauty/wellness industry)
- Strong written and verbal communication skills in English (Arabic is a plus)
- Proficient in Microsoft Office Suite and/or Google Workspace
- Comfortable working remotely with self-discipline and strong time management
- Friendly, empathetic, and sales-focused approach Familiarity with salon management platforms (e.g., Fresha, Booksy)
- Experience handling Instagram/WhatsApp Business for client communication
- Knowledge of beauty or wellness products/services
Benefits
- Salary: USD 300/month + Commission
- Opportunities for growth and in-house training
- Performance bonuses and recognition
- Friendly work environment in a high-end location
Top Skills
Google Workspace
Instagram
Microsoft Office Suite
Salon Management Software
Whatsapp
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