PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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Renewal Manager
PagerDuty is seeking a Renewal Manager to join our dynamic and customer-focused team! As a Renewal Manager, you will be responsible for managing the subscription renewal process for an assigned portfolio of customers, ensuring high retention rates and maximizing contract value. You will collaborate closely with internal teams, including Customer Success, Sales, and Operations, to drive customer adoption and mitigate churn risks.
This is an exciting opportunity to play a key role in maintaining and expanding customer relationships in a fast-paced, high-growth environment. The ideal candidate is a proactive, organized, and results-driven professional with experience in renewals, account management, or customer success.
Key Responsibilities
- Own the subscription renewal process for assigned customers, ensuring contract retention and customer satisfaction.
- Partner with Customer Success Managers to execute success strategies that drive software adoption and business value.
- Develop and execute negotiation strategies to maximize contract value while strengthening customer relationships.
- Collaborate across multiple teams, including Sales Operations, Account Executives, Legal, and Engineering, to ensure smooth renewal execution.
- Maintain accurate customer and renewal data in Salesforce, tracking renewal pipeline, forecasts, and key customer contacts.
Basic Qualifications
- 2+ years of experience in renewals, account management, customer success, inside sales, or a similar role.
- Strong interpersonal and communication skills (written and verbal), with the ability to engage effectively via phone, email, and web meetings.
- Self-motivated and proactive, with the ability to work both independently and as part of a team.
- Experience managing customer relationships and executing strategies to increase retention and revenue.
- Ability to identify risks and work collaboratively on mitigation strategies to ensure customer retention.
Preferred Qualifications
- Experience working in a technology or SaaS company.
- Familiarity with subscription-based business models and renewal processes.
- Knowledge of IT operations, IT development organizations, and related tools.
- Experience using Salesforce CRM for customer and renewal management.
- Bachelor’s degree or equivalent work experience.
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
For external applicants, including employee referrals, this role is expected to come into our Lisbon office 4 times per month, so they can thrive in their new role and fully embrace being a Dutonian!
Not sure if you qualify?
Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.
Where we work
PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.
How we work
Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.
- Champion the Customer | Put users first to design great products and experiences.
- Run Together | Build strong teams that amplify our impact on users.
- Take the Lead | Disrupt and invent to be the first choice for users.
- Ack + Own | Take ownership and action to deliver more efficiently to users.
- Bring Your Self | Bring your best self to build empathy and trust with users.
What we offer
One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.
Your package may include:
- Competitive salary
- Comprehensive benefits package from day one
- Flexible work arrangements
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
- Company equity*
- ESPP (Employee Stock Purchase Program)*
- Retirement or pension plan*
- Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
- HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
- Paid volunteer time off - 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
*Eligibility may vary by role, region, and tenure
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.
Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.
PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.
Go behind-the-scenes on our careers site and @pagerduty on Instagram.
Additional Information
PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.
PagerDuty uses the E-Verify employment verification program.
