Support renewal operations across EMEA and APJ by maintaining workflows, forecasting inputs, pipeline hygiene, dashboards, reports, and system improvements. Partner with Sales, Customer Success, Finance, Product, and Revenue Operations to improve retention, reduce churn, support quota and compensation decisions, and ensure accurate, efficient renewal processes in a B2B SaaS environment.
Job Description:
This role will be responsible for supporting and executing scalable processes, systems, and analytics that drive retention, reduce churn, and maximize customer lifetime value. You will partner cross-functionally with Sales, Renewal Reps, Revenue Operations GEO leads, Customer Success, Finance, and Product to help ensure a seamless and predictable renewal experience. Here's more:
- Renewal Operations Support: Support execution of the renewal operations strategy, including forecasting inputs, pipeline hygiene, and process improvements.
- Process Execution: Execute and maintain workflows that support timely, accurate, and efficient renewals across customer segments, flagging gaps or bottlenecks for improvement.
- Quota & Compensation Support: Assist Revenue Operations and Finance with data and analysis to support renewal quota, territory, and incentive structure decisions for AEs and renewal reps.
- Systems & Tooling: Support automation and system improvements in Salesforce and other GTM tools, helping build and maintain renewal workflows, reports, and alerts.
- Analytics & Reporting: Build and maintain dashboards and reports to track renewal performance, churn trends, and forecast accuracy; surface insights for leadership review.
- Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to support alignment on renewal policies, pricing, and customer communications.
- Peer Collaboration: Partner with and support renewal operations team members, contributing to a culture of accountability, innovation, and continuous improvement.
What will you bring to Omnissa?
- 3–5 years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with a focus on renewals.
- Experience supporting or building renewal processes in a SaaS or recurring revenue business.
- Working knowledge of Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.).
- Strong analytical skills with the ability to translate data into actionable insights.
- Strong communication and stakeholder management skills.
- Experience collaborating cross-functionally in a matrixed organization.
- Experience in a high-growth B2B SaaS environment preferred.
- Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.
This role is based in India and will need to work EMEA time shift
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