Manage client interactions, gather feedback, ensure satisfaction, collaborate with internal teams, and support customer onboarding in the education sector.
This is a remote position.
Summary:
We are seeking a dynamic and customer-focused Customer Relationship Manager to join our remote team in the education sector. The ideal candidate will be responsible for managing client interactions, gathering and analyzing feedback, and ensuring timely follow-ups to enhance satisfaction and retention.
Responsibilities:
- Proactively manage and nurture customer relationships through regular, personalized communication.
- Collect, analyze, and report on customer feedback to identify trends, concerns, and improvement opportunities.
- Conduct timely follow-ups on inquiries, concerns, and service requests to ensure resolution and satisfaction.
- Collaborate with internal teams (e.g., HR, operations) to address customer needs effectively.
- Maintain accurate and up-to-date records in the CRM system to support service continuity and data-driven decisions.
- Support customer onboarding and engagement initiatives to improve retention and program participation.
- Identify and escalate recurring issues to relevant departments for systemic resolution.
Requirements
Requirements:
- 1–2 years of experience in customer service, client relations, or a related field, preferably within education or e-learning.
- Excellent verbal communication skills with a professional, empathetic, and solution-oriented approach.
- Proven ability to manage multiple customer interactions efficiently while maintaining attention to detail.
- Ability to work independently with minimal supervision in a remote environment.
Work Location: Remote
Salary Range: 8000-10000
Experience Level: 1–2 years
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