Research Analyst

Job Description:

Key Responsibilities – Non-Technical:

• Ensure that all projects are completed within budget and in a timely manner
• Check feasibility of project execution (timelines included) and flag any concerns
• The person will take ownership of the assigned project(s) under limited guidance of the supervisor
• Build the project plan with clear timelines for each milestone. Set up and implement new and on-going projects. Provide timely status reports, project analysis and recommendations. Proactively identify project risks and develop risk mitigation plans
• Organize meetings with internal stakeholders such as survey programming, data processing and coding teams to ensure seamless execution of projects
• Tasks may include:
  • Contribute ideas to improve look and feel of survey with a view to improve respondent engagement
  • Define sampling plan and identify potential bottlenecks
  • Analyze key project metrics with a view to improve performance
  • Ensure quality measures are followed
  • Update clients regularly on project progress
• Ensure key project performance metrics such as project profitability are met or exceed established guidelines
• Consistently exceed client expectations from project inception through completion
• Closely liaise with clients for projects briefing and post survey information
• Support the team in preparing invoices of completed projects in a timely manner
• Keep the internal tools fully updated on a daily basis so that everybody can know exactly the status of a project by checking the tools
• Ensure maximum client satisfaction by maintaining high level of quality for client deliverables, periodic communication on the progress of the project
• Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues.
• Communicate effectively with vendors (i.e., panel companies, translation agencies, CATI partners)
• Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs
• Escalate any outstanding issue to supervisor as soon as identified
• Ensure process documents are updated from time to time
• Contribute to team meetings by being prepared and sharing ideas

Key Responsibilities – Technical:

• Should be able to test links in tools like Decipher, ConfirmIT
• Data checking e.g., identify straight liners, speeders, verbatim checks etc. 
• Should be able to understand and QC different deliverables like data tables, coded data, reports, scorecards etc.
• Create cross tabs on Decipher and Q
• Basic understanding of SPSS i.e. should be able to write basic syntax, take frequency, update data etc.
• Create reports in PowerPoint
• Good in excel

#DGS

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