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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Responsibilities:
- Exposure to Order To Cash Process (Billing, Collections and Cash Application) is mandatory
- Maintain up-to-date billing system
- Generate and send invoices to customers
- Follow up on timely collection with customers and escalate to internal/external stakeholders in case of delays in payment
- Apply payments to open invoices
- Perform customer account reconciliations
- Monitor/Review customer account details for non-payments, delayed payments, and other irregularities
- Research and resolve payment discrepancies
- Preparing and reviewing AR aging
- Investigate and resolve customer queries
- Liaise with GL/Accounting team to ensure accurate AR balances are reflected in GL control accounts
Requirements:
- Experience in collections, AR and/or billing
- Must have basic accounting skills to be able to research accounts and aging reports
- Experience working on aged accounts in a B2B environment
- Excellent knowledge of Microsoft Word, Excel, Power point and Outlook
- Knowledge of collection techniques, policies, procedures and principles of credit and collections
- Must have creativity, ingenuity, and flexibility to adapt to each customer situation in an unscripted call
- Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
- Demonstrate career progression and skill growth
- Bachelor’s degree preferred in an accounting and/or finance-related field
- Peoplesoft experience will be handy
Additional Details:
- Work Hours: Starting 5:30 PM
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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