Are you passionate about the future of Artificial Intelligence and Natural Language Processing? Join us at Level AI, where we are on a mission to revolutionize the customer service industry. By leveraging the latest AI and machine learning advancements, we empower customer care agents to resolve issues swiftly and effectively, resulting in happier customers and more satisfied agents.
Our goal is to equip call centers with cutting-edge technologies, enhancing the human element in customer care experiences. At Level AI, we are a hyper-growth, Series B startup based in Silicon Valley and backed by Battery Ventures. Our team is composed of industry veterans from Amazon Alexa, Facebook, Google, Figma, and Freshworks.
Discover more about us at Level AI and join us in transforming customer service through innovation.
Job Summary -
The Revenue Operations Lead will be responsible for managing and optimizing the systems and tools that drive revenue operations. This role involves ensuring the seamless integration, configuration, and maintenance of our tech stack used across the revenue cycle, including CRM, marketing automation, and customer success. The ideal candidate will have a strong technical background, excellent problem-solving skills, and experience in supporting revenue operations in a high-growth SaaS environment
Responsibilities -
Operational Alignment: Develop, implement, and monitor operational processes for GTM teams, ensuring visibility into goals and progress.
Obstacle Identification: Identify and address obstacles, bridging gaps between Sales, Marketing, and Customer Success.
GTM Stack Management: Lead projects within the GTM Stack, focusing on Gong, Salesforce, Hubspot, ZoomInfo, LinkedIn Sales Navigator, and Apollo.
Reporting & Analytics: Generate and maintain dashboards and reports to provide insights into revenue operations performance. Collaborate with stakeholders to define key metrics and ensure accurate and timely reporting.
Versatile Role: Participate in broader initiatives like Deal Desk, Enablement, Commission planning, and sales forecasting.
User Support & Training: Provide technical support to end-users, addressing system-related issues and inquiries
Strategic Partner: Collaborate with Sales, Marketing, Customer Success, and Finance on GTM processes and stack management.
Data-Driven Decisions: Manage GTM reporting and drive data-informed business decisions.
Tech Stack Unification: Ensure accurate reporting to inform sales targets, quotas, incentives, and commission structures.
Platform Management: Configure, manage, and optimize GTM platforms (e.g., Salesforce, Hubspot, Outreach, ZoomInfo, etc.). Ensure data integrity and system performance through regular monitoring, maintenance, and troubleshooting.
Data Accuracy: Maintain data accuracy, hygiene, and enrichment throughout the lead lifecycle.
Continuous Improvement: Stay up to date with industry trends and best practices in SaaS Revenue operations. Identify opportunities for system enhancements and process improvements to drive efficiency and scalability.
Requirements:
Sales or Revenue Operations Experience: 6+ years of experience, preferably in SaaS or B2B software revenue operations.
Enterprise-wide Enablement Programs: Proven experience in supporting enterprise-wide enablement programs, especially in a remote setting.
Technical Proficiency: Advanced skills with spreadsheets, presentations, and Google Workspace.
Communication Skills: Excellent communication, presentation, and facilitation skills.
GTM Stack Expertise: Deep experience with GTM tools including Salesforce (SFDC), Hubspot, Gong, CPQ, Data Enrichment Tools, etc.
Marketing Operations Understanding: Ability to comprehend marketing operations concepts such as workflow management, segmentation, reporting, and the marketing funnel.
Data Proficiency: Highly skilled in using data to answer business-critical questions.
Cross-functional Collaboration: Experience with coordination, collaboration, and organization with cross-functional teams.
Project Management: Exceptional ability to manage multiple projects simultaneously, prioritize tasks, maintain strong attention to detail, and stay highly organized.
GTM Effectiveness Assessment: Ability to assess GTM effectiveness and contribute data demonstrating performance improvements.
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