Provide L2 support for RPA bots, resolve incidents, perform root cause analysis, monitor bot performance, and assist in bot deployment and updates.
Key Skills & Responsibilities
Basic Qualifications
- Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
- Analytical Thinking: Ability to analyze complex processes and demonstrate strong attention to detail to ensure accuracy in bot's operations.
- Technical Proficiency: Strong understanding of RPA tools like UiPath, Blue Prism, or Automation Anywhere. Proficiency in programming languages such as VB.Net or C#, Python, or JavaScript is also essential.
- Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments. Ensure bots are running smoothly, address any issues that arise and perform health checkup and VDI/License optimization.
- Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
- Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
- User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
- Documentation: Proficiency in documenting processes, workflows, and technical details. Ability to create and maintain runbooks and knowledge base articles.
- Collaboration: Strong teamwork skills to work effectively with IT and business teams. Ability to coordinate with L1 support and escalate issues to L3 support when necessary.
- Collaboration with L1 & L3 Support: Coordinate with L1 support to ensure timely resolution of issues. Escalate complex issues to L3 support and collaborate on solutions.
- Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
- Process Improvement: Identify opportunities for process improvement and optimization. Work with business analysts and stakeholders to implement enhancements.
- Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
- Training & Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.
Basic Qualifications
- Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
- Minimum 3 years IT application development/application support experience
- 1+ years of experience in UiPath/other RPA production support, supporting large RPA environments with at least 50+ bots in UiPath
- UiPath Developer Advanced (UiARD) Certified
- Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
- Experience establishing support, monitoring processes and best practices
- Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/common solutions.
- Hands-on experience with Incident and problem management.
- Experience in programming languages SQL, VB.Net, C#, Java
- Scripting experience using Python, Powershell
- Knowledge with major Operating System such as Windows, UNIX and Linux
- Excellent coding, testing and debugging skills
- Excellent communication skills in both written and verbal English
- Should have excellent knowledge in UiPath ReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
- Should be flexible to work in monthly rotational shifts, in US time zone. (2:30PM IST & 5:30PM IST)
Top Skills
Automation Anywhere
Blue Prism
C#
JavaScript
Linux
Powershell
Python
SQL
Uipath
Unix
Vb.Net
Windows
Similar Jobs at MassMutual India
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Senior Data Analyst will define data requirements, coordinate with teams on data delivery, and conduct in-depth data analysis to improve data management processes.
Big Data • Fintech • Information Technology • Insurance • Financial Services
Design and build complex ELT jobs, manage data pipeline projects, and collaborate on data collection and processing solutions.
Top Skills:
Data ModelingData PipelinesElt
Big Data • Fintech • Information Technology • Insurance • Financial Services
The Data & Quality Management Lead oversees the team ensuring data quality during policy migration, supporting QA testing, and collaborating with stakeholders.
Top Skills:
ConfluenceJIRAExcelMicrosoft Office SuitePolaris CrmSalesforce
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
